Senior Lead, Customer Audit – Due Diligence Compliance

BioCatch

. Lead end-to-end execution of complex, high-risk, or executive-level customer audits, due diligence, and RFI/RFP requests, including direct customer engagement .

Posted 10/2/2026full-timeRemote • GermanySeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing complex customer audits, due diligence, and RFI/RFP responses within regulated environments, with a strong focus on cybersecurity controls and compliance. Proven ability to lead teams, influence stakeholders, and drive operational excellence through strategic planning and process improvements.

Highest-signal resume keywords

Customer Audit ManagementGovernance, Risk, And Compliance (GRC)Cybersecurity ControlsStrategic Response Management (SRM)Leadership In Compliance Activities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Risk ManagementDue DiligenceRFI/RFP ResponsesFraud PreventionStrategic PlanningOperational ExcellenceQuality OversightProcess ImprovementTechnical WritingStakeholder Engagement

Soft Skills

Strategic ThinkingMentoringCommunicationInfluencingProblem Solving

Tools & Technologies

ArcherMetricStreamAuditBoardLoopioResponsiveAnchor AI

Industry Keywords

Financial ServicesRegulated Technology EnvironmentComplianceCybersecurityHigh-Risk Issues

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Lead end-to-end execution of complex, high-risk, or executive-level customer audits, due diligence, and RFI/RFP requests, including direct customer engagement
Serve as an escalation point for nuanced customer inquiries and non-standard requests
Support the Director in strategic planning, reporting, and cross-functional governance efforts
Partner with Sales, Legal, Information Security leadership, and executive stakeholders to obtain authoritative inputs
Set quality standards, review methodologies, and response strategies across the team
Draft, review, and finalize accurate, consistent, and customer-ready responses to highly technical and nuanced inquiries
Maintain and continuously improve designated sections of the internal response repository and supporting documentation
Review work product from mid- and junior-level team members and provide guidance and quality oversight
Escalate novel, sensitive, or high-risk issues to the Director as appropriate
Mentor and develop Managers, Senior Analysts, and Analysts
Drive operational excellence by defining scalable processes, metrics, and tooling
Identify efficiency opportunities and lead initiatives to streamline audit and due diligence workflows

Requirements

What you’ll need

8+ years of experience managing customer audits, due diligence, risk managment, or RFI/RFP responses within financial services or a regulated technology environment
Demonstrated leadership in managing complex, customer-facing compliance activities
Strong customer-facing experience and comfort engaging with stakeholders at varying levels of technical depth
Deep understanding of cybersecurity controls, fraud prevention, and regulatory expectations
Proven ability to influence senior stakeholders and manage sensitive, high-visibility issues
Strong strategic thinking combined with hands-on execution capability
Experience working with cybersecurity, fraud, or risk-related subject matter
Extensive use of Governance, Risk, and Compliance (GRC) platforms, such as Archer, MetricStream, or AuditBoard
Extensive use of Strategic Response Management (SRM) platforms, such as Loopio, Responsive, or Anchor AI
Exceptional written communication and editing skills
Proven ability to manage high volumes of concurrent requests under tight deadlines
Preferred: Experience driving process or tooling improvements in compliance or RFP operations
Preferred: Background in translating complex technical content into clear non-technical language
Preferred: Experience leading teams in regulated financial services or global enterprise environments
Preferred: Prior ownership of compliance tooling, knowledge management platforms, or audit automation initiatives