Technical Account Manager – APAC

BioCatch

. Serve as the primary technical point of contact for enterprise customers .

Posted 10/13/2026full-timeRemote • AustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in enterprise SaaS, distributed systems, and API architectures while effectively managing technical implementations and customer relationships. Proficient in scripting for automation and troubleshooting, with a strong focus on operational efficiency and adherence to SLAs.

Highest-signal resume keywords

Technical Account ManagementSaaS ArchitectureJavaScript ScriptingRoot-Cause AnalysisCustomer Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SaaSDistributed SystemsAPI ArchitectureJavaScriptPythonSQLElasticSnowflakeTableauPowerBI

Soft Skills

Analytical SkillsInfluencing StakeholdersProactive MindsetEmotional IntelligenceCollaboration

Industry Keywords

Technical EscalationOperational Best PracticesSLAsData-Driven InsightsAutomation

Tech Stack

Tools & technologies

Distributed SystemsJavaScriptPythonSQLTableau

About the role

Key responsibilities & impact

Serve as the primary technical point of contact for enterprise customers
Build trust-based relationships with customer IT, security, and operational teams
Advise customers on platform performance, architecture, and operational best practices
Advocate for customer needs internally and coordinate with Product, Engineering, and Solutions teams
Own end-to-end resolution of complex technical escalations and high-impact incidents
Coordinate communication during outages and critical issues
Drive root-cause analysis and implement preventative measures
Conduct technical and operational business reviews
Monitor environment health, identify risks, and execute mitigation strategies
Ensure adherence to SLAs and operational standards
Lead platform upgrades, integration changes, and feature rollouts
Manage technical implementations from discovery and consultancy through testing and go-live
Educate customer teams on platform capabilities and best practices
Contribute to internal knowledge bases and documentation
Leverage data-driven insights and AI-driven automation to improve customer outcomes and operational efficiency

Requirements

What you’ll need

3+ years in a technical, customer-facing role (e.g., TAM, Technical Support Lead, or Solutions Engineer)
Deep understanding of enterprise SaaS, distributed systems, and API architectures
Proficiency in scripting (JavaScript or Python) for troubleshooting and automation
Strong analytical skills: ability to parse logs, identify system patterns, and troubleshoot complex technical flows
Familiarity with data platforms (e.g., SQL, Elastic, Snowflake, Tableau, or PowerBI)
Knowledge of authentication protocols (Certs, IP whitelisting, Session management)
Exceptional ability to synthesize complex technical concepts for both executive stakeholders and technical peers
Proactive, can-do mindset with the drive to resolve issues independently
Ability to influence stakeholders without direct authority
Structured, process-oriented thinker and self-directed learner
High emotional intelligence and customer-first approach
Ability to collaborate in independent and cross-functional project environments

Benefits

Comp & perks

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