Associate Director, Commercial Learning – Field Skills

Biogen

. Own the customer engagement skills capability across Biogen’s North America commercial customer-facing teams .

Posted 9/30/2026full-timeRemote • United StatesSenior💰 $171,000 - $235,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer engagement skills, learning strategy development, and consultative selling within the pharmaceutical industry. Capable of designing and delivering effective learning programs while ensuring compliance with organizational values and policies.

Highest-signal resume keywords

Customer Engagement SkillsLearning Strategy DevelopmentConsultative SellingProgram GovernanceEmerging Learning Technologies

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Learning Program DesignAssessment ApproachesCapability DevelopmentPerformance MeasurementValue-Based Dialogue

Soft Skills

CollaborationAdvisory SkillsCoachingCommunication

Tools & Technologies

AI-Enabled Coaching ToolsVirtual Learning PlatformsBlended Learning Formats

Industry Keywords

PharmaceuticalCustomer-Facing TeamsField Leadership DevelopmentPatient ServicesSOP Compliance

About the role

Key responsibilities & impact

Own the customer engagement skills capability across Biogen’s North America commercial customer-facing teams
Lead short- and long-term learning strategy for North America customer-facing teams
Define core selling and customer engagement competencies by role and tenure, including assessment approaches
Build scalable development pathways from onboarding through advanced proficiency across roles and therapeutic areas
Design and deliver learning programs in live, virtual, and blended formats
Cover consultative selling, business acumen, customer engagement, and value-based dialogue
Establish and maintain a consistent customer engagement framework across brands and therapeutic areas
Embed customer engagement capabilities into brand and disease-state learning programs
Collaborate with Field Leadership Development and Account Management on an integrated capability-building and coaching ecosystem
Advise Commercial, Patient Services, and field leaders, recommending solutions tied to business outcomes
Measure learning effectiveness and connect capability development to performance results
Evaluate and implement emerging learning technologies, including AI-enabled coaching and practice tools
Manage external partners, vendors, budgets, and program governance
Engage with field teams to identify skill gaps and recommend targeted interventions
Ensure learning initiatives comply with Biogen values, policies, PRC requirements, and applicable SOPs
Travel domestically up to 30% for field engagements, workshops, regional and national meetings, and headquarters visits

Requirements

What you’ll need

Benefits

Comp & perks

Short-term and long-term incentives, including cash bonus and equity incentive opportunities
Medical, Dental, Vision, and Life insurances
Fitness and Wellness programs including a fitness reimbursement
Short- and Long-Term Disability insurance
A minimum of 15 days of paid vacation
End-of-year shutdown time off (Dec 26-Dec 31)
Up to 12 company paid holidays
3 paid days off for Personal Significance
80 hours of sick time per calendar year
Paid Maternity and Parental Leave benefit
401(k) program participation with company matched contributions
Employee stock purchase plan
Tuition reimbursement of up to $10,000 per calendar year
Employee Resource Groups participation