Associate Director, Country & Site Operations

Biogen

. Provide direct line management for assigned Clinical Country & Site Leads, Site Managers, and Site Feasibility team members .

Posted 9/21/2026full-timeRemote • United StatesSenior💰 $171,000 - $235,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in clinical research and operations, with a strong focus on managing clinical trial activities, team leadership, and stakeholder engagement. Proficient in resource planning, performance management, and operational oversight across multiple studies and countries.

Highest-signal resume keywords

Clinical Research ManagementTeam LeadershipStakeholder ManagementPerformance ManagementResource Planning

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Clinical Trial ActivitiesSponsor OversightSite FeasibilityOperational OversightProtocol Planning

Soft Skills

Problem-SolvingCommunicationJudgmentInfluencing

Tools & Technologies

Digital Tools for Virtual TeamsPerformance Visibility Tools

Industry Keywords

CROFSPClinical DevelopmentMatrix EnvironmentCountry-Facing Operations

About the role

Key responsibilities & impact

Provide direct line management for assigned Clinical Country & Site Leads, Site Managers, and Site Feasibility team members
Conduct regular 1:1s, objective setting, performance reviews, development planning, coaching, recognition, and performance or conduct management
Build team capability and succession strength through onboarding, mentoring, feedback, development assignments, and career planning
Allocate CCSLs across country and study portfolios based on business priorities, capability, capacity, and development needs
Monitor workload and recommend resourcing or prioritization changes when risks or imbalances arise
Oversee the quality and consistency of country and site intelligence, investigator engagement, country and site strategy input, Sponsor Oversight Visits, CRO/FSP oversight, issue escalation, and audit or inspection support
Guide operational insights into recommendations for protocol planning, country and site selection, enrollment assumptions, and study execution
Serve as an escalation and decision-support point for country, site, investigator, data integrity, patient safety, quality, and partner-performance concerns
Partner with CMLs, Site Managers, study teams, affiliates, CROs, and FSP organizations to clarify roles and resolve delivery barriers
Track team objectives, operational performance, capability needs, and portfolio risks
Provide updates and recommendations to CSO leadership and support workforce, resource, and budget planning
Lead or contribute to CSO operating-model, process-improvement, and change initiatives
Represent CSO in selected cross-functional forums

Requirements

What you’ll need

Bachelor's Degree required; advanced degree preferred
8+ years of experience in clinical research, clinical development, or clinical operations, including substantial country-facing or site-facing operational experience
Experience managing clinical trial activities and sponsor oversight in outsourced, CRO, FSP, or hybrid delivery models
Experience leading people and/or matrix teams, including coaching, talent development, performance management, workload planning, and delivery oversight
Experience partnering with global study teams, affiliates, Medical, Development, Quality, monitoring teams, site feasibility teams, and external partners
Strong judgment, problem-solving, communication, stakeholder management, and influencing skills in a complex matrix environment
Effective use of relevant digital tools to support virtual teams, performance visibility, resource planning, and operational oversight
Ability to assess capability and workload, set priorities, allocate resources, and maintain accountability across multiple countries, studies, and stakeholders
Ability to manage sensitive people matters with discretion and partner effectively with Human Resources and leadership
Experience with site feasibility preferred
Travel (~10%) may be required based on business and site needs
Must be legally eligible to work in the United States, as indicated by the U.S. E-Verify employer statement

Benefits

Comp & perks

Short-term and long-term incentives, including cash bonus and equity incentive opportunities
Medical, Dental, Vision, & Life insurances
Fitness & Wellness programs including a fitness reimbursement
Short- and Long-Term Disability insurance
A minimum of 15 days of paid vacation
Additional end-of-year shutdown time off (Dec 26-Dec 31)
Up to 12 company paid holidays
3 paid days off for Personal Significance
80 hours of sick time per calendar year
Paid Maternity and Parental Leave benefit
401(k) program participation with company matched contributions
Employee stock purchase plan
Tuition reimbursement of up to $10,000 per calendar year
Employee Resource Groups participation