Associate Director, Service Delivery – Pharmaceutical Operations, Technology IT

Biogen

. Lead and govern the global MCN architecture roadmap, including technology adoption, standardization, lifecycle planning, data replication, and recovery .

Posted 9/17/2026full-timeCambridge • North Carolina • United StatesSenior💰 $160,000 - $220,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading global MCN architecture and cybersecurity initiatives, with a strong focus on project management, budget development, and compliance within the Life Sciences sector.

Highest-signal resume keywords

IT ArchitectureCybersecurity ManagementProject ManagementLife Sciences CompliancePeople Development

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

IT InfrastructureSoftware ValidationGxP ProcessesData ReplicationOperational ContinuityLifecycle PlanningRisk ReductionBudget ManagementSystems IntegrationVendor Management

Soft Skills

LeadershipPerformance CoachingResource CoordinationInfluencing Investment DecisionsCommunication

Industry Keywords

Pharmaceutical IndustryCompliance AuditsIT OT EngineeringGlobal MCN EnvironmentInfrastructure Resilience

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Lead and govern the global MCN architecture roadmap, including technology adoption, standardization, lifecycle planning, data replication, and recovery
Provide departmental leadership for cybersecurity, infrastructure resilience, and operational continuity of Biogen’s global MCN environment
Manage MCN project execution across multiple production environments by developing project plans, tracking milestones, and coordinating resources
Lead infrastructure modernization and cybersecurity initiatives to improve platform reliability and security
Develop and manage the annual MCN platform budget, including investment prioritization and vendor spend
Lead and develop professional staff and extended partner resources through priority-setting and performance coaching
Coordinate project execution with site teams, Manufacturing IT, Infrastructure & Operations, Cybersecurity, vendors, and service providers
Influence investment decisions aligned to business objectives and annual plans
Establish standards and lifecycle practices that reduce risk and ensure secure, compliant platforms
Approve MCN standards, project deliverables, roadmap priorities, and team objectives within approved plans and policies

Requirements

What you’ll need

BS/BA required in Life Sciences, engineering, or IT related Discipline
10+ years of relevant experience as an IT OT engineer in the pharmaceutical industry or equivalent
Deep knowledge of IT architecture, IT infrastructure, IT quality, and cybersecurity
Experience managing geographically dispersed systems integration partners for critical IT applications
Command of software validation and GxP processes in a Life Sciences regulated environment
Experience supporting compliance and internal/external audits
Strong leadership and people development skills
Excellent project management and resource coordination abilities
Ability to manage complex cybersecurity and infrastructure challenges

Benefits

Comp & perks

Short-term and long-term incentives, including cash bonus and equity incentive opportunities
Medical, Dental, Vision, & Life insurances
Fitness & Wellness programs including a fitness reimbursement
Short- and Long-Term Disability insurance
A minimum of 15 days of paid vacation
End-of-year shutdown time off (Dec 26-Dec 31)
Up to 12 company paid holidays
3 paid days off for Personal Significance
80 hours of sick time per calendar year
Paid Maternity and Parental Leave benefit
401(k) program participation with company matched contributions
Employee stock purchase plan
Tuition reimbursement of up to $10,000 per calendar year
Employee Resource Groups participation