Family Access Manager

Biogen

. Serve as the patient-facing expert on the rare disease patient journey and liaison for Biogen team members .

Posted 11/2/2026full-timeDallas • Texas • United StatesMid-LevelSenior💰 $155,000 - $207,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient advocacy and education within the rare disease landscape, effectively navigating reimbursement processes and building relationships with healthcare stakeholders. Proficient in managing complex patient cases and collaborating cross-functionally to enhance patient access to therapies.

Highest-signal resume keywords

Field Reimbursement ExperiencePatient AdvocacyHealthcare Account ManagementCross-Functional CollaborationBilingual (Spanish)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient EducationReimbursement NavigationCase ManagementClinical EducationUnderstanding of Physician-Administered DrugsCharitable Funding KnowledgeBiologics ExperienceHealthcare System AssessmentInsurance Coverage ResolutionPayer Policy Familiarity

Soft Skills

Strong Communication SkillsEmpathyListening SkillsEmotional IntelligenceInfluencing Without Authority

Certifications & Qualifications

BS RequiredMaster’s Degree Preferred

Industry Keywords

Rare DiseaseBiotech IndustryPatient ServicesOutpatient Sites of ServiceNon-Profit OrganizationsHealthcare StakeholdersPatient JourneyLogistical BarriersAdvocacy GroupsField-Based Experience

About the role

Key responsibilities & impact

Serve as the patient-facing expert on the rare disease patient journey and liaison for Biogen team members
Engage cross-functional stakeholders to support patients starting and staying on rare disease therapies
Identify and resolve logistical and non-clinical barriers affecting treatment initiation and ongoing therapy
Provide patient education and support site-of-care contacts navigating barriers
Provide reimbursement, disease state, and product education
Advocate for individuals living with rare diseases and their loved ones/caregivers
Interact with physicians, nurses, pharmacists, ancillary staff, patients, families, caregivers, and advocacy partners
Serve as the primary source for local/regional patient advocacy activities
Support patients and families through therapy access steps, including education, site-of-care coordination, payer policy, and support services
Build and maintain accurate patient case plans with internal partners
Resolve barriers involving insurance coverage, reimbursement, financial limitations, site of care, procurement, and distribution
Work with Market Access & Reimbursement teams, payers, specialty pharmacies, and specialty distributors to ensure access
Complete comprehensive assessments of patient, family, payer, plan, Medicaid, and local healthcare-system needs
Develop solutions and communicate alternative insurance options and available resources
Educate patients, families, and caregivers on products and Biogen Patient Services
Develop activities promoting openness and understanding of rare disease
Build relationships through local advocacy groups, rare disease events, and national conferences
Become an expert on Biogen’s Rare Disease portfolio and resources

Requirements

What you’ll need

5+ years’ business experience in the healthcare or biotech industry with at least 3 years field-based experience in account management, sales, and/or field reimbursement
Rare disease experience is preferred
Successful record in field reimbursement, clinical education or pharmaceutical sales/management of products requiring significant payer and reimbursement involvement
Experience with physician-administered drugs (PADs)/biologics and various outpatient sites of service
Comprehensive understanding of field/patient reimbursement, charitable funding, and non-profit organizations
Experience leading cross-functionally and influencing without authority
Case management or experience supporting patients/caregivers directly is a plus
Familiarity with relevant legal and regulatory environment in biotech industry
Strong EQ, communication, listening, and empathy skills
Bilingual (Spanish) is a plus
Effective at managing complex individualized cases
Comfortable spending 60% of time traveling
Valid driver’s license and acceptable driving record according to Biogen policy
BS required; master’s degree a plus

Benefits

Comp & perks

Short-term and long-term incentives, including cash bonus and equity incentive opportunities
Medical, Dental, Vision, & Life insurances
Fitness & Wellness programs including a fitness reimbursement
Short- and Long-Term Disability insurance
Minimum of 15 days of paid vacation
Additional end-of-year shutdown time off (Dec 26-Dec 31)
Up to 12 company paid holidays
3 paid days off for Personal Significance
80 hours of sick time per calendar year
Paid Maternity and Parental Leave benefit
401(k) program participation with company matched contributions
Employee stock purchase plan
Tuition reimbursement of up to $10,000 per calendar year
Employee Resource Groups participation