Head of Immunology Patient Engagement

Biogen

. Lead the strategy and execution of the end-to-end post-prescription patient journey across the immunology portfolio .

Posted 10/7/2026full-timeResearch Triangle Park • North Carolina • United StatesLead💰 $240,000 - $339,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading patient engagement strategies and optimizing patient support programs within the pharmaceutical and healthcare sectors. Proven ability to leverage data analytics and performance metrics to enhance patient experiences and drive organizational transformation.

Highest-signal resume keywords

Patient Engagement StrategyLeadership in Patient ServicesLaunch and Commercialization ExperienceU.S. Healthcare Ecosystem KnowledgeData-Driven Decision Making

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Support Program DevelopmentHub Operations ManagementPerformance Metrics EstablishmentOperational Excellence StandardsPatient Access OptimizationCross-Functional Initiative LeadershipOrganizational Change ManagementDigital Patient Engagement ModelsAnalytics and Data Science CollaborationSpecialty Pharmacy Knowledge

Soft Skills

Influencing StakeholdersCollaboration and InnovationExecutive PresenceAccountability

Certifications & Qualifications

Bachelor's DegreeMBA or Equivalent (Preferred)

Industry Keywords

PharmaceuticalBiotechnologyHealthcareImmunologyRheumatologyDermatologyLupusMarket AccessPatient Support ServicesReimbursement

About the role

Key responsibilities & impact

Lead the strategy and execution of the end-to-end post-prescription patient journey across the immunology portfolio
Design and optimize patient engagement programs that improve therapy initiation, adherence, and long-term persistence
Ensure an integrated patient experience across human support services, digital engagement platforms, hub operations, nursing services, and specialty pharmacy partners
Identify and address patient access barriers, treatment friction points, and operational gaps impacting patient outcomes
Translate patient insights, analytics, and emerging technologies into measurable improvements in patient experience and program performance
Build, lead, and scale a high-performing patient engagement organization
Direct and develop multiple senior leaders while fostering collaboration, innovation, and accountability
Lead organizational transformation efforts that modernize patient support capabilities and customer engagement models
Establish performance metrics, governance frameworks, and operational excellence standards across programs and vendors
Serve as the patient engagement lead for pipeline and launch products, integrating patient services strategies into launch planning from early development through commercialization
Partner with therapeutic area leadership to align patient support strategy with product objectives and market needs
Drive launch readiness planning, scenario development, and operational scaling for product launches
Partner across Market Access, Brand, Analytics, Legal, Compliance, IT, Field Engagement, Finance, and Patient Experience teams
Influence stakeholders and build alignment within a complex matrix environment
Ensure patient support investments, technology solutions, and operating models support business objectives and patient needs

Requirements

What you’ll need

Bachelor's degree required; advanced degree (MBA or equivalent) preferred
15+ years of experience within pharmaceutical, biotechnology, healthcare, or related industries
10+ years of leadership experience in patient services, patient engagement, patient support, market access, or related functions
Demonstrated success building and leading patient support programs, hub operations, and patient engagement models
Significant launch and commercialization experience, including development and implementation of patient services strategies for new products
Experience creating or transforming operating models, teams, and capabilities in support of organizational growth
Deep understanding of the U.S. healthcare ecosystem, patient access, reimbursement, specialty pharmacy, hub operations, and patient support services
Proven experience using data, analytics, and performance metrics to drive strategic decision making and program optimization
Strong executive presence with the ability to influence across a complex matrixed organization
Demonstrated experience leading large-scale cross-functional initiatives and organizational change
Preferred: Experience within Immunology, Rheumatology, Dermatology, Lupus, or other specialty therapeutic areas
Preferred: Experience managing both digital and human-centered patient engagement models
Preferred: Experience partnering with analytics, data science, or machine learning teams to improve patient outcomes and service delivery
Preferred: Experience supporting both in-house and outsourced patient support operations

Benefits

Comp & perks

Regular employees are eligible for short-term and long-term incentives, including cash bonus and equity incentive opportunities
Medical, Dental, Vision, & Life insurances
Fitness & Wellness programs including a fitness reimbursement
Short- and Long-Term Disability insurance
A minimum of 15 days of paid vacation and additional end-of-year shutdown time off (Dec 26-Dec 31)
Up to 12 company paid holidays + 3 paid days off for Personal Significance
80 hours of sick time per calendar year
Paid Maternity and Parental Leave benefit
401(k) program participation with company matched contributions
Employee stock purchase plan
Tuition reimbursement of up to $10,000 per calendar year
Employee Resource Groups participation