Manager, Field Technology

Biogen

. Manage continuous improvement projects related to business and technical process improvements to enhance the usability, adoption, and satisfaction with Veeva CRM .

Posted 9/21/2026full-timeCambridge • Massachusetts • United StatesMid-LevelSenior💰 $117,000 - $156,750 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing continuous improvement projects and cross-functional initiatives, particularly in the context of Veeva CRM and field technology. Proficient in conducting in-depth analysis and delivering actionable insights to enhance user satisfaction and operational efficiency.

Highest-signal resume keywords

Veeva CRMCRM SystemsProject Management SkillsData AnalysisBiotech/Pharma Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ExcelContinuous ImprovementField Technology TrainingTroubleshootingReporting

Soft Skills

Detail OrientedCommunicationCross-Functional Leadership

Tools & Technologies

SalesforceField Enablement Platforms

Certifications & Qualifications

Bachelor’s DegreeMBA

Industry Keywords

Commercial OperationsBiotechPharma

About the role

Key responsibilities & impact

Manage continuous improvement projects related to business and technical process improvements to enhance the usability, adoption, and satisfaction with Veeva CRM
Lead cross functional projects to assist in the development, deployment, and adoption of new field technology and enablement platforms for the US Commercial field teams
Ensure appropriate field technology training is conducted with new employees
Identify training gaps with existing technology through in-depth analysis
Ensure support functions are knowledgeable on field technology capabilities
Manage and oversee IT resources, particularly the field service desk, to ensure issues are addressed quickly and correctly
Create comprehensive reports and interpret underlying data to provide accurate and actionable insights
Assist with troubleshooting large technology issues by managing without authority
Maintain training content and measure field-user satisfaction and utilization with Veeva CRM

Requirements

What you’ll need

3-5 years of working experience
Biotech/Pharma or Commercial Operations experience
1-3 years of experience with CRM systems and Excel
Detail oriented with a strong track record of executing on successful projects
Ability to conduct in-depth analysis, but also present high-level results in a simplified manner
Bachelor’s degree
Preferred: Veeva and Salesforce
Preferred: Project Management Skills
Preferred: MBA

Benefits

Comp & perks

Medical, Dental, Vision, & Life insurances
Fitness & Wellness programs including a fitness reimbursement
Short- and Long-Term Disability insurance
A minimum of 15 days of paid vacation and an additional end-of-year shutdown time off (Dec 26-Dec 31)
Up to 12 company paid holidays + 3 paid days off for Personal Significance
80 hours of sick time per calendar year
Paid Maternity and Parental Leave benefit
401(k) program participation with company matched contributions
Employee stock purchase plan
Tuition reimbursement of up to $10,000 per calendar year
Employee Resource Groups participation
Short term and long-term incentives, including cash bonus and equity incentive opportunities