Senior Case Manager – Specialty

Biogen

. Build trusted relationships with patients and healthcare providers through proactive communication and timely execution of deliverables .

Posted 10/17/2026full-timeResearch Triangle Park • North Carolina • United StatesSenior💰 $54,000 - $70,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in case management and reimbursement processes, with a strong focus on patient support and compliance within the healthcare environment. Proven ability to build relationships and deliver personalized service while meeting performance metrics.

Highest-signal resume keywords

Case Management ExperienceReimbursement Processes ProficiencyManaged Care KnowledgeAnalytical SkillsInterpersonal Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Benefit InvestigationsPayer Reimbursement PoliciesProcess ImprovementChange ManagementPerformance Metrics

Soft Skills

Effective CommunicationTeam CollaborationAbility to Work Under PressurePatient SupportEducation Skills

Tools & Technologies

Microsoft Office ProductsCRM Systems

Industry Keywords

Healthcare EnvironmentPatient PrivacyGovernment PayersStandard Operating ProceduresQuality Standards

About the role

Key responsibilities & impact

Build trusted relationships with patients and healthcare providers through proactive communication and timely execution of deliverables
Leverage understanding of program services to align support with each patient’s unique needs
Deliver personalized case management, including inbound and outbound communication with patients and HCPs regarding non-clinical access challenges
Provide reimbursement support, including benefit investigations, prior authorization information, and financial assistance program determination
Conduct benefits, coverage, and payer research to ensure compliance with appeal policies and timelines
Adhere to standard operating procedures and departmental guidelines
Meet and exceed performance metrics and quality standards
Perform other duties as assigned

Requirements

What you’ll need

A minimum of 3 years of customer service, patient services, case management, or related experience in a healthcare environment
Proficient in reimbursement processes, including benefit investigations and payer reimbursement policies
Strong knowledge of the managed care industry, including government payers
Demonstrated investigational and analytical skills
Ability to work effectively under pressure and prioritize tasks in a fast-paced environment
Strong interpersonal skills for patient support and education
Technical proficiency in Microsoft Office Products and CRM systems
High school degree required
Bachelor’s Degree preferred
Experience with process improvement and change management
Ability to work collaboratively in a team structure
Familiarity with protecting patient privacy in various work environments
Travel up to 20% to support program operations

Benefits

Comp & perks

Regular employees are eligible for short-term and long-term incentives, including cash bonus and equity incentive opportunities
Medical, Dental, Vision, & Life insurances
Fitness & Wellness programs including a fitness reimbursement
Short- and Long-Term Disability insurance
A minimum of 15 days of paid vacation and additional end-of-year shutdown time off (Dec 26-Dec 31)
Up to 12 company paid holidays + 3 paid days off for Personal Significance
80 hours of sick time per calendar year
Paid Maternity and Parental Leave benefit
401(k) program participation with company matched contributions
Employee stock purchase plan
Tuition reimbursement of up to $10,000 per calendar year
Employee Resource Groups participation