FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in field service engineering and technical support, with a strong focus on troubleshooting electrical, electronic, and mechanical systems. Proficient in delivering technical training and support in both English and Japanese, while collaborating with global teams to enhance service quality.
Highest-signal resume keywords
Field Service EngineeringTroubleshooting Electrical SystemsNative-Level English ProficiencyNative-Level Japanese ProficiencyTechnical Training Delivery
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Equipment MaintenanceOn-Site InstallationRoot Cause AnalysisPreventive MaintenanceTechnical SupportHPLC ExperienceChromatography SystemsPeptide SynthesizersMechanical Systems TroubleshootingElectrical Systems Troubleshooting
Soft Skills
Communication SkillsCollaborationProblem-SolvingCustomer Service OrientationTechnical Coaching
Industry Keywords
Biotage ProductsLaboratory InstrumentsAnalytical InstrumentsLife Science EquipmentAPAC RegionTechnical Support TeamsDistributor EngineersService Quality ImprovementFluid Control SystemsInternational Travel
About the role
Key responsibilities & impact- Perform installation, inspection, preventive maintenance, repair, and troubleshooting of Biotage products
- Provide technical service and support, primarily for Peptide Systems
- Visit customer sites and deliver technical support, mainly in the Kanto and Eastern Japan regions
- Conduct root cause analysis of technical issues, recommend corrective actions, and implement preventive measures
- Collaborate with global Technical Support teams to resolve complex technical issues
- Provide technical support in English to distributor engineers and junior in-house service engineers across the APAC region
- Deliver technical training in English to distributor engineers and junior in-house service engineers across APAC
- Handle technical inquiries and escalations from overseas distributors
- Travel internationally as required to provide on-site technical assistance
- Contribute to improving service quality and technical capabilities across the APAC region
Requirements
What you’ll need- Approximately 10 years or more of experience in field service engineering, equipment maintenance, or related technical service roles
- Hands-on experience troubleshooting electrical, electronic, and mechanical systems
- Practical experience in on-site equipment installation, maintenance, and repair at customer locations
- Native-level English proficiency, with the ability to communicate fluently in technical discussions, meetings, and presentations
- Native-level Japanese proficiency or equivalent to JLPT N1, including both reading and writing skills
- Willingness and ability to travel domestically and internationally
- Preferred: Field service experience with laboratory instruments, analytical instruments, or life science equipment
- Preferred: Experience with HPLC, chromatography systems, peptide synthesizers, or related equipment
- Preferred: Experience providing technical support to overseas distributors
- Preferred: Experience delivering technical training and coaching in English
- Preferred: Knowledge of electrical, electronic, mechanical, and fluid control systems
- Preferred: Experience collaborating with overseas offices or global Technical Support teams