Renewals Specialist

BIRDROCK

. Collaborate with Account Managers to create a strong customer support experience .

Posted 10/30/2026full-timeRemote • Arizona • United StatesMid-LevelSenior💰 $50,000 - $60,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing customer relationships and retention within the IT industry, with a strong focus on SaaS contract management and effective communication. Proven ability to collaborate with internal teams and stakeholders to enhance customer support experiences and drive process improvements.

Highest-signal resume keywords

Customer Retention ManagementSaaS Contract ManagementEffective Communication SkillsRelationship BuildingOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

SaaS ContractsCustomer Support ExperienceRenewal QuotesContract Expiration NotificationsRenewals Pipeline ManagementProcess ImprovementCritical Thinking

Soft Skills

Results DrivenSelf-MotivatedStrong Work EthicPositive AttitudeFlexibility

Certifications & Qualifications

Bachelor’s Degree

Industry Keywords

IT IndustryCustomer ServiceNegotiationMultitaskingTeam Collaboration

About the role

Key responsibilities & impact

Collaborate with Account Managers to create a strong customer support experience
Create and present renewal quotes to customers
Notify customers of upcoming contract expiration
Act as the liaison between customers, partners and distributors
Build strong relationships with internal team, partners, and customers
Work with internal stakeholders to grow accounts and drive customer retention
Work collaboratively with the renewals team to manage the renewals pipeline and weekly forecast
Present quotes and renewals calendars with customers
Understand customers’ support renewal needs and provide recommendations as needed

Requirements

What you’ll need

Bachelor’s degree or equivalent experience
General understanding and experience working in the IT industry
General understanding and experience managing SaaS contracts
Results driven, self-motivated performer
Good customer service and relationship building skills
Experience managing customer retention
Ability to multitask and display strong organizational skills
Personal initiative to identify areas of process improvement and efficiency
Strong work ethic
Effective communication and listening skills
Ability to use critical thinking to solve complex issues
A positive and flexible attitude for working in a fast-paced team
Dedication to constant learning and improvement
Strong negotiation understanding

Benefits

Comp & perks

Medical, Dental, and Vision Insurance
Unlimited Paid Time Off
Paid Family Leave Benefits
Flexible Spending Accounts
Pet Insurance
Employee Assistance Program
100% Employer-Paid Life & AD&D Insurance
Short- and Long-Term Disability Insurance
Monthly Wellness Reimbursement
Cell Phone Reimbursement
Training and development opportunities
Bonus opportunity