Director of Property Operations

Bisnow

. Design and implement the property management operating model, systems, policies, and processes .

Posted 10/26/2026full-timeChicago • Illinois • United StatesLead💰 $120,000 - $140,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in multifamily property management, including financial acumen, operational leadership, and team development. Proficient in implementing scalable systems and processes to drive occupancy, revenue growth, and compliance.

Highest-signal resume keywords

Multifamily Property Management LeadershipFinancial Acumen and BudgetingTeam Recruitment and DevelopmentProperty Management Software ProficiencyCompliance with Fair Housing Laws

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

BudgetingForecastingVariance AnalysisNOI OptimizationLeasing OperationsVendor ManagementOperational ReportingProperty Transition ProceduresKPI EstablishmentResident Relations

Soft Skills

Strategic ThinkingProblem-SolvingLeadershipCommunication

Tools & Technologies

Enterprise Property Management SoftwareOperational Reporting Dashboards

Certifications & Qualifications

CPMCAM

Industry Keywords

Multifamily PortfolioOccupancyCollectionsResident RetentionCapital ProjectsInstitutional OwnershipHospitality-Minded ApproachLease-Up StrategiesValue-Add StrategiesAdaptive Reuse Strategies

About the role

Key responsibilities & impact

Design and implement the property management operating model, systems, policies, and processes
Develop standardized operating procedures across leasing, maintenance, resident experience, compliance, vendor management, collections, reporting, and turnover management
Evaluate, select, and implement property management, work order, resident communication, and reporting systems
Establish KPIs, operating cadences, budgeting, forecasting, variance review, internal controls, and financial accountability measures
Create scalable onboarding and property transition procedures
Lead day-to-day property management operations across the multifamily portfolio
Drive occupancy, collections, resident retention, revenue growth, and NOI performance
Oversee maintenance, preventative maintenance programs, capital projects, and vendor performance
Ensure compliance with fair housing and local landlord-tenant laws
Manage leasing operations and revenue optimization strategies
Resolve escalated resident matters and maintain a differentiated, service-oriented resident experience
Recruit, hire, train, lead, mentor, and develop property management and operational teams
Define organizational structure, staffing strategies, performance expectations, accountability measures, and operational benchmarks
Serve as an operational partner to executive leadership and ownership
Deliver executive-level financial and operational reporting
Participate in acquisition underwriting, property transitions, and portfolio growth planning
Provide strategic input on scaling operations, staffing, technology, and operational investments
Build relationships with ownership groups, lenders, vendors, and institutional stakeholders

Requirements

What you’ll need

Bachelor's degree required; MBA or related graduate degree preferred
8–15+ years of progressive multifamily property management leadership experience
Demonstrated success overseeing sizable residential portfolios
Experience launching, building, expanding, or significantly improving a property management platform, division, region, or operating function
Strong financial acumen, including budgeting, forecasting, variance analysis, expense management, and NOI optimization
Comprehensive understanding of leasing, maintenance, compliance, resident relations, and property operations
Proven track record of recruiting, leading, and developing high-performing teams while implementing scalable operational systems
Familiarity with institutional ownership expectations, reporting standards, and governance
Proficiency in enterprise property management software and operational reporting dashboards
Experience overseeing Class A or luxury multifamily portfolios with a hospitality-minded approach preferred
Experience with property management software selection, implementation, or platform migrations preferred
Exposure to lease-up, value-add, or adaptive reuse strategies preferred
Professional certifications such as CPM, CAM, or equivalent preferred
Excellent strategic thinking, problem-solving, leadership, and communication skills

Benefits

Comp & perks

Competitive base salary
Performance-based bonus opportunity
Significant professional growth potential
Direct access to ownership and executive leadership
Opportunity to build and scale an organization with established real estate and hospitality leadership backing
Foundational leadership opportunity with direct influence over the operating model, company culture, and future of the platform