Platform Engineer – Incident Management

Bitso

. Own and execute on-call shifts end-to-end: acknowledge pages within SLA, declare incidents, assign roles, maintain communications cadence, and drive incidents to resolution .

Posted 9/16/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in incident management and automation, with a strong focus on leveraging AI for process improvements and maintaining high observability across platforms. Proficient in Kubernetes and CI/CD practices, with a solid software development background to support incident resolution and tooling enhancements.

Highest-signal resume keywords

Incident ManagementKubernetes DeploymentCI/CD Pipeline UnderstandingAI Workflow DevelopmentAutomation Mindset

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Incident Lifecycle OwnershipSoftware DevelopmentPythonJavaAutomationDebuggingRunbook ImprovementAlert TuningPlatform HardeningProcess Change

Soft Skills

Clear CommunicationInterpersonal SkillsSelf-Directed Learning

Tools & Technologies

Incident ToolingDashboardsAlert ConfigurationsAI AgentsLLM-Based Workflows

Industry Keywords

FintechCryptoDevOps Practices

Tech Stack

Tools & technologies

JavaKubernetesPython

About the role

Key responsibilities & impact

Own and execute on-call shifts end-to-end: acknowledge pages within SLA, declare incidents, assign roles, maintain communications cadence, and drive incidents to resolution
Build automation for the Sev1/Sev2 postmortem workflow, including scheduling, facilitation reminders, action-item assignment, ownership tracking, and due-date enforcement
Leverage AI to identify patterns across incidents and propose systemic fixes, including runbook improvements, alert tuning, platform hardening, and process changes
Build and extend internal automation and tooling, including AI-assisted incident-response workflows, to reduce manual toil and accelerate detection and resolution
Contribute to and improve observability: dashboards, alert configurations, and early-warning signals across Bitso’s platform
Participate in change and maintenance management processes, applying risk management to reduce deployment-related incidents
Collaborate with engineering squads across the company to surface platform risks and drive preventive actions
Keep incident tooling, runbooks, and severity criteria accurate, current, and useful for the broader engineering organization
Report to the Incident Management Manager

Requirements

What you’ll need

Proven ability to operate confidently in high-pressure incident scenarios, including communicating clearly with senior stakeholders and leadership while a production issue is live
Hands-on experience with Kubernetes — comfortable deploying, debugging, and navigating pod-level issues
Solid understanding of CI/CD pipelines and modern DevOps practices
Software development background in any language; ability to read, write, and debug code is essential (Python or Java experience is a plus)
Strong automation mindset: identify repetitive toil and eliminate it
Experience building or working with AI agents or LLM-based workflows is highly desirable
Strong interpersonal and written communication skills
Self-directed learner who doesn’t need a fully defined path to start contributing
Fintech or crypto industry background is a plus
Full incident-lifecycle ownership and incident-management experience implied by the role responsibilities

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Bitso Website LinkedIn All Job Openings 501 - 1000 employees Founded 2014 ₿ Crypto 💸 Finance 🛍️ eCommerce Crypto
Finance
eCommerce Bitso is a cryptocurrency exchange platform that allows users to buy, sell, and trade various digital assets, including Bitcoin (BTC), Ethereum (ETH), and stablecoins like Tether (USDT). Operating primarily in Latin America, specifically in countries such as Argentina, Brazil, Colombia, and Mexico, Bitso positions itself as a key player in bridging the gap between traditional finance and cryptocurrency. The platform also provides insights and updates on the latest trends in the crypto market through its blog, aiming to educate users on crypto technologies and investment opportunities. Platform Engineer – Incident Management Job not on LinkedIn 🔥 9 minutes ago 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏗️ Platform Engineer 👻 Ghost score 15% Java Kubernetes Python Apply Now Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Own and execute on-call shifts end-to-end: acknowledge pages within SLA, declare incidents, assign roles, maintain communications cadence, and drive incidents to resolution
Build automation for the Sev1/Sev2 postmortem workflow, including scheduling, facilitation reminders, action-item assignment, ownership tracking, and due-date enforcement
Leverage AI to identify patterns across incidents and propose systemic fixes, including runbook improvements, alert tuning, platform hardening, and process changes
Build and extend internal automation and tooling, including AI-assisted incident-response workflows, to reduce manual toil and accelerate detection and resolution
Contribute to and improve observability: dashboards, alert configurations, and early-warning signals across Bitso’s platform
Participate in change and maintenance management processes, applying risk management to reduce deployment-related incidents
Collaborate with engineering squads across the company to surface platform risks and drive preventive actions
Keep incident tooling, runbooks, and severity criteria accurate, current, and useful for the broader engineering organization
Report to the Incident Management Manager 🎯 Requirements
Proven ability to operate confidently in high-pressure incident scenarios, including communicating clearly with senior stakeholders and leadership while a production issue is live
Hands-on experience with Kubernetes — comfortable deploying, debugging, and navigating pod-level issues
Solid understanding of CI/CD pipelines and modern DevOps practices
Software development background in any language; ability to read, write, and debug code is essential (Python or Java experience is a plus)
Strong automation mindset: identify repetitive toil and eliminate it
Experience building or working with AI agents or LLM-based workflows is highly desirable
Strong interpersonal and written communication skills
Self-directed learner who doesn’t need a fully defined path to start contributing
Fintech or crypto industry background is a plus
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