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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading product management for customer account systems, focusing on Authentication and Identity Management, while leveraging AI capabilities and data-driven solutions. Proven ability to align team goals with business strategy using the OKR model in a fast-paced environment.
Highest-signal resume keywords
Product ManagementAuthentication and Identity Management SystemsAI Tooling and CapabilitiesOKR Metrics ModelAgile Development Methodologies
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data-Driven SolutionsSoftware Architecture DesignEnd-to-End Product DevelopmentHigh Availability SystemsScalable Systems
Soft Skills
Stakeholder ManagementNegotiationCollaboration
Industry Keywords
Customer Account ManagementOperations SystemsUser-Centric FeaturesGenerative AI CapabilitiesLegacy Systems
About the role
Key responsibilities & impact- Lead the strategic direction and execution of operations systems focused on customer account management
- Create efficient, scalable solutions supporting Bitso's rapid growth
- Lead the customer accounts management domain
- Provide guidance, roadmap definition, and alignment while partnering with engineering
- Define product vision and roadmap for Bitso's central systems affecting retail and institutional customers
- Oversee the integration and strategy for Authentication and Identity Management with account management
- Set ambitious goals, track progress, and measure product group success using the OKR model
- Partner with engineers, engineering managers, and designers to prioritize technically feasible, user-centric features
- Conduct internal discovery and user testing, iterating based on feedback from Operations and different Business Units
- Build a secure, scalable single source of truth for customer data and accounts
- Simplify existing capabilities, pursue generative AI capabilities, and replace legacy systems and processes
Requirements
What you’ll need- Proven experience working as Product Manager to drive high-impact results
- Demonstrated expertise with Authentication and Identity Management Systems
- Demonstrated expertise with AI tooling and capabilities
- Demonstrated expertise with critical and highly available systems
- Strong background in building data-driven solutions by building end-to-end products that properly separates transactional / analytical data
- Demonstrated familiarity with Software Architecture Design and tradeoffs for highly available, reliable and scalable systems
- Proven track record of using the OKR (Objectives and Key Results) metrics model to align team goals with business strategy
- Experience in stakeholder management, with the ability to negotiate and align diverse interests from business, retail, and engineering teams
- Ability to work in a fast-paced, deadline-driven environment
- Knowledge of Agile development methodologies
Benefits
Comp & perks- Remote work
- Full-time employment