Account Executive

BizCover

. Manage onboarding, training and continued growth of a key broker network onto the platform .

Posted 9/17/2026full-timeAustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing broker relationships and onboarding processes, with a strong focus on communication, organization, and compliance within the insurance industry. Proficient in utilizing digital platforms to enhance broker engagement and support business growth.

Highest-signal resume keywords

Broker Relationship ManagementInsurance Product KnowledgeAccount ManagementCommunication SkillsOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Insurance ProcessesAccount SetupPlatform DemonstrationsQuotationsRenewalsEndorsementsCancellationsBroker Management ToolsCompliance ProceduresTechnical Knowledge

Soft Skills

Relationship-BuildingAttention to DetailProactive ApproachCollaborationSound Judgement

Tools & Technologies

Digital PlatformsInternal SystemsBroker Recognition Programs

Industry Keywords

Broker-Channel ExperienceSME InsuranceCustomer ServiceGrowth StrategiesMarketing Initiatives

About the role

Key responsibilities & impact

Manage onboarding, training and continued growth of a key broker network onto the platform
Expand adoption across the broker network, develop relationships, execute growth strategies and explore new business opportunities
Develop product and value proposition knowledge and promote offerings to new and existing brokers
Plan and oversee marketing initiatives relating to relationship management and growth
Attend conferences, meetings and industry events
Maintain and operate internal broker management tools and broker recognition programs
Manage an assigned portfolio of brokerages and the business they place through BizCover for Brokers
Serve as the primary contact for service and support needs, owning requests through resolution
Manage relationships with brokerage principals, brokers and account teams
Support new business, quotations, referrals, renewals, amendments, endorsements and cancellations
Coordinate with underwriting and internal teams, keeping brokers informed and following up outstanding information, payments and actions
Help brokers navigate the platform, troubleshoot issues and understand products and insurer options
Onboard new brokerages through account setup, platform demonstrations and training
Maintain broker, policy and activity records and follow procedures and compliance requirements
Identify opportunities to strengthen relationships, retain business and increase platform usage
Share broker feedback to improve service and processes and support communications, training and campaigns

Requirements

What you’ll need

Experience in an account executive, broker assistant, insurance support, customer service or relationship-based role
Knowledge of general insurance products and processes; SME insurance or broker-channel experience is preferred
Strong relationship-building and communication skills, including a confident, professional phone manner
Ability to manage competing requests across a portfolio, with strong organisation, attention to detail and follow-through
Confidence using digital platforms and internal systems, with willingness to learn and build technical knowledge
Proactive, collaborative approach, sound judgement and ability to recognise when specialist support or escalation is needed

Benefits

Comp & perks

100% remote opportunity for anybody based out of Melbourne or Brisbane
Learning opportunities
Exciting and rewarding team culture
Quarterly recognition awards
Business Casual dress code
Birthday vouchers
Rewarding Employee Incentive Program
Growing company with progression opportunities