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Junior SAP Analyst, Help Desk, Vendor Pay, Procurement, Travel
BizFirst LLC. Operate BUMED's Tier 1.5 help desk on a rotational or shared basis .
Tech Stack
Tools & technologiesERPServiceNow
About the role
Key responsibilities & impact- Operate BUMED's Tier 1.5 help desk on a rotational or shared basis
- Receive user requests and maintain the Contractor Tier 1.5 Issue Log as the formal intake and tracking mechanism
- Prepare and submit the weekly Contractor Tier 1.5 Issue Log every Monday by 1100 EST jointly with the other Junior Analyst
- Provide first-line troubleshooting, over-the-shoulder support via Microsoft Teams, real-time problem-solving, and individualized guidance to procurement, vendor pay, and travel users
- Deliver refresher guidance on accounting-related processes
- Resolve routine purchase order errors
- Correct goods receipt and acceptance file discrepancies from WAWF and DMLSS
- Assist end-users with basic travel voucher transaction issues
- Route complex issues to Mid-level or Senior Analysts with documented findings
- Support formal GFBO Tier 2 escalations
- Monitor routine DMLSS and WAWF interface exception items and clear or route them appropriately
- Execute assigned tasks in the monthly Period-End Close Coordination Plan, including open receipt and unmatched invoice follow-up
- Maintain job aids and quick reference guides for procurement and travel users
- Support training session logistics and maintain training IDs for sandbox environments
- Compile help desk activity and trend data for the Monthly Status Report
Requirements
What you’ll need- U.S. citizenship; foreign nationals are not permitted access to the functional or system side of Navy ERP
- Eligible for a DoD Common Access Card (CAC)
- Able to obtain and maintain a favorably adjudicated background investigation; a Tier 3 (T3/T3R) or equivalent investigation is anticipated for Enhanced access to Navy ERP and Controlled Unclassified Information (CUI); interim approval is not authorized
- At least one (1) year of direct experience with Navy ERP
- Demonstrated experience providing first-level user support, managing help desk ticket queues, and resolving transactional errors within logistics, travel, and procurement workflows
- Bachelor's degree; an additional two (2) years of relevant experience may substitute for the degree
- Proficiency in Microsoft Word, PowerPoint, Excel, Project, Access, Visio, and Adobe Acrobat
- Able to produce briefing slides, metric charts, program schedules, and organizational charts
- Able to leverage artificial intelligence and automation platforms (Power BI, Power Automate, and generative AI tools)
- Comfortable delivering ad-hoc, over-the-shoulder user support through Microsoft Teams
- Able to complete the Government onboarding package (OF-306, FD-258 fingerprints, e-QIP/SF-86, DISS profile, SAAR-N)
- Able to in-process with the Command Security Manager and ISSM before beginning work
- Able to complete required initial and annual training: Level I Antiterrorism Awareness, OPSEC Awareness, DoD Cyber Awareness, and CUI training
- Able to work onsite at DHHQ in Falls Church, VA approximately 20% of the time
- Able to support limited CONUS travel to Navy Medicine commands in San Antonio, TX; San Diego, CA; and Portsmouth, VA
- Desired: Navy ERP end-user support experience in a command EBO/CST, comptroller office, logistics department, or NAVSUP Business Systems Center help desk
- Desired: Working familiarity with WAWF, DMLSS (or its successor), and the Defense Travel System (DTS)
- Desired: Experience with a formal ticketing or issue-tracking tool such as Quality Center/ALM, ServiceNow, Remedy, or similar
- Desired: Strong customer-service orientation and clear written communication for ticket documentation and user guidance
- Desired: Current favorably adjudicated Tier 3 (or higher) background investigation or active Secret clearance
Benefits
Comp & perks- Full benefits
- Family Health Care (54% cost covered for the entire family)
- Family Dental (54% cost covered for the entire family)
- Family Vision (54% cost covered for the entire family)
- Flexible Spending Account
- Overutilization bonuses for Time and Materials (T&M) contracts
- Lifetime Event Bonuses (e.g., child, marriage)
- Profit-sharing arrangement for any work brought into the company
- Unlimited Leave with Approval
- 401k 100% employer match on first 4% invested
- $1,000 training budget