BizFirst LLC

Operations

• Develop and execute technology strategy aligned with the organization's mission, business strategy, growth priorities, contractual commitments, and risk profile
• Create and maintain a multi-year platform roadmap shaped by partner and customer needs
• Set technology budgets, investment priorities, capacity plans, staffing models, and vendor strategies
• Evaluate emerging technologies that can strengthen the platform, security, and operations
• Own platform architecture, engineering, modernization, and related secure data infrastructure
• Lead development of researcher workspaces, data pipelines, analytical tools, automation, and AI-enabled capabilities
• Translate government, researcher, and partner needs into technical requirements and development plans
• Move new capabilities into secure, reliable, documented, and supportable production
• Own end-to-end platform operations and researcher services, including onboarding, access, workspace and data provisioning, technical support, offboarding, service levels, and escalation procedures
• Lead progression toward FedRAMP High authorization, including security controls, governance, documentation, resourcing, and cross-functional coordination
• Embed FedRAMP continuous monitoring into daily operations
• Manage relationships with the government sponsor, assessors, and partners regarding FedRAMP, NIST, FISMA, and contractual requirements
• Own reliability, availability, performance, and cloud cost across production environments
• Establish standards for release and change management, monitoring, incident response, backup, disaster recovery, and business continuity
• Lead secure ingestion, processing, provisioning, and governance of sensitive administrative data
• Oversee internal applications, identity and access management, collaboration tools, end-user technology, and service-management practices
• Build and lead a technology team of employees, contractors, consultants, and vendors
• Support business development and proposals by assessing feasibility, security, capacity, cost, and delivery
• Communicate priorities, risks, and tradeoffs to nontechnical audiences
• Report to the CEO and advise the Board of Directors and Technology Advisory Board
• Lead a nonprofit platform that helps government agencies use administrative data to make better-informed public decisions

Chief Information and Operations Officer

Backend Engineer

• Design, build, and operate Kubernetes clusters on AWS (Amazon EKS), including upgrades, scaling, networking, and ingress
• Provision and manage infrastructure as code with Terraform, AWS CloudFormation, and Helm across development, test, and production environments
• Build and maintain CI/CD and GitOps pipelines using GitLab CI, Jenkins, GitHub Actions, or Argo CD, with automated testing and security scanning
• Implement AWS security controls, including least-privilege IAM, network segmentation, KMS encryption, secrets management, and centralized logging
• Harden clusters and container images to DISA STIGs and CIS Benchmarks
• Manage RBAC, image scanning, and admission policies using OPA Gatekeeper or Kyverno
• Automate routine operations with Python, Bash, and Ansible to reduce manual work and shorten deployment lead times
• Implement monitoring, logging, and alerting with CloudWatch, Prometheus, Grafana, or Splunk
• Lead incident response and root cause analysis
• Support application migrations and modernization onto the platform
• Work with development teams on containerization
• Produce documentation, runbooks, and inputs to system security plans and Authority to Operate (ATO) packages
• Collaborate with application developers, database administrators, and cybersecurity staff
• Build and run container platforms supporting CBP and Department of State mission applications

Platform Engineer – Kubernetes/AWS

Security Engineer

• Secure AWS environments hosting CBP mission applications
• Implement and operate cloud security controls
• Build security checks into delivery pipelines
• Manage vulnerabilities and track findings through remediation via POA&Ms
• Support Authority to Operate (ATO) and continuous monitoring processes
• Map controls to NIST SP 800-53 and DHS 4300A, gather evidence, and update system security plans
• Harden systems, containers, and Kubernetes clusters to DISA STIGs and CIS Benchmarks
• Support zero trust architecture through identity-based access, micro-segmentation, and least privilege
• Detect and respond to security events using SIEM tools such as Splunk
• Support incident response and root cause analysis
• Automate security checks and remediation with Python, AWS Lambda, or policy as code
• Review cloud architectures and changes for security risk
• Advise platform engineers, developers, and CBP security staff

Cloud Security Engineer

Database Administrator

• Install, configure, patch, and upgrade Oracle databases (19c and later) across development, test, and production environments
• Plan and execute Oracle database migrations from on-premise data centers to the cloud
• Create migration runbooks, cutover plans, and post-migration validation processes
• Tune database and SQL performance using AWR, ASH, execution plans, indexing, and memory and storage configuration
• Design and maintain backup, recovery, and high availability using RMAN, Data Guard, and RAC
• Test disaster recovery on a regular schedule
• Secure databases according to NIST SP 800-53 controls and DISA STIGs
• Manage database accounts and roles, auditing, and encryption using TDE
• Monitor database health with Oracle Enterprise Manager and cloud monitoring tools
• Respond to incidents and lead root cause analysis
• Automate routine administration with Bash, Python, and PL/SQL scripts
• Support application teams with schema changes, releases, and data fixes through change control
• Produce and maintain technical documentation, runbooks, and inputs to system security plans
• Collaborate with platform engineers, application teams, and cybersecurity staff during CBP's cloud migration

Oracle Database Administrator, DBA

Support Engineer

• Serve as the overarching technical lead and final Tier 1.5 troubleshooting escalation point for accounting-related Navy ERP issues
• Perform root cause analysis on complex cross-module and interface issues; determine when GFBO Tier 2 support is required; document findings and execute formal escalations
• Lead monthly period-end close coordination, track dependencies, resolve discrepancies, and drive completion within the four-day financial reporting deadline
• Provide functional and technical guidance across FI, SD, MM, CO, WFM, PS, and FM modules
• Advise on financial processes for interfacing systems, new implementations, and interface modifications while safeguarding transaction data integrity
• Provide technical design and operability support for RIMS-FM, DMLSS, and successor interfaces
• Conduct Navy ERP release and enhancement impact assessments and brief N8 leadership
• Facilitate BUMED-led UAT by developing plans and test cases, coordinating testers, tracking results, and leading post-release verification
• Support Quality Center administration for Service Requests, Maintenance items, Defects, and Engineering Change Proposals
• Develop and maintain technical desk guides and enforce consistent business-process documentation
• Lead process and workflow analysis; propose and implement approved automation using Power BI and Power Automate
• Coordinate external-system requirements and support new reporting requirements
• Mentor and technically direct two Mid-level and two Junior SAP Analysts; act as lead during the Project Manager's absence
• Report to the Project Manager

Senior SAP Analyst – Technical Lead

IT Support

• Operate BUMED's Tier 1.5 help desk on a rotational or shared basis
• Receive user requests and log each issue in the Contractor Tier 1.5 Issue Log, maintaining it as the formal intake and tracking mechanism
• Prepare and submit the weekly Contractor Tier 1.5 Issue Log every Monday by 1100 EST jointly with the other Junior Analyst
• Provide first-line troubleshooting, ad-hoc over-the-shoulder support primarily via Microsoft Teams, real-time problem-solving, and individualized guidance to labor, projects, and funds users
• Deliver refresher guidance on specific accounting-related processes
• Resolve routine labor accounting errors; process timesheet defaults; execute PERNR updates; support Check-In/Check-Out and non-interfaced personnel actions; assist users navigating budget allocation processes within Navy ERP
• Route highly complex issues to the Mid-level or Senior Analyst with documented findings and support formal GFBO Tier 2 escalations
• Monitor routine interface exception items (MER/BIMER, Defense Civilian Pay System (DCPS), Total Force Manpower Management System (TFMMS)) and clear or route them appropriately
• Execute assigned tasks in the monthly Period-End Close Coordination Plan
• Maintain job aids and quick reference guides for labor and funds users
• Support training session logistics and maintain training IDs for sandbox environments in coordination with command training leads
• Compile help desk activity and trend data for the Monthly Status Report

Junior SAP Analyst – Help Desk, Labor, Projects, Funds

Procurement

• Serve as functional owner for BUMED procurement, logistics, vendor pay, and travel workflows across the MM and SD modules
• Provide direct end-user support, guidance, field-level training, and second-tier issue resolution
• Manage DMLSS and successor-system logistics interfaces, including purchase order and goods receipt/acceptance files
• Monitor the WAWF vendor payment interface and resolve purchase order, receipt, acceptance, and invoice-matching discrepancies
• Manage travel financial reconciliations between obligations, vouchers, and Navy ERP postings
• Coordinate requirements with external data sources and systems, including the U.S. Bank purchase card interface
• Support audit-driven initiatives including ePS, MOCAS integration, G-Invoicing Phase 4, and Foreign Currency compliance
• Execute procurement and vendor-pay close activities, including commitment and obligation review, unmatched receipt and invoice cleanup, and interface exception clearance
• Develop and maintain process documentation suitable for formal SOPs
• Develop UAT test cases, execute MM/SD release and enhancement testing, and perform post-release verification
• Deliver training sessions, job aids, quick reference guides, and over-the-shoulder Microsoft Teams support
• Identify process improvement and automation candidates for the Annual Report
• Report to the Senior SAP Analyst – Technical Lead

Mid-level SAP Analyst – Vendor Pay, Procurement, Travel

• Operate BUMED's Tier 1.5 help desk on a rotational or shared basis
• Receive user requests and maintain the Contractor Tier 1.5 Issue Log as the formal intake and tracking mechanism
• Prepare and submit the weekly Contractor Tier 1.5 Issue Log every Monday by 1100 EST jointly with the other Junior Analyst
• Provide first-line troubleshooting, over-the-shoulder support via Microsoft Teams, real-time problem-solving, and individualized guidance to procurement, vendor pay, and travel users
• Deliver refresher guidance on accounting-related processes
• Resolve routine purchase order errors
• Correct goods receipt and acceptance file discrepancies from WAWF and DMLSS
• Assist end-users with basic travel voucher transaction issues
• Route complex issues to Mid-level or Senior Analysts with documented findings
• Support formal GFBO Tier 2 escalations
• Monitor routine DMLSS and WAWF interface exception items and clear or route them appropriately
• Execute assigned tasks in the monthly Period-End Close Coordination Plan, including open receipt and unmatched invoice follow-up
• Maintain job aids and quick reference guides for procurement and travel users
• Support training session logistics and maintain training IDs for sandbox environments
• Compile help desk activity and trend data for the Monthly Status Report

Junior SAP Analyst, Help Desk, Vendor Pay, Procurement, Travel

Analyst

• Serve as functional owner for labor, projects, planning, and funds workflows across the FI, FM, PS, CO, and WFM modules
• Provide direct end-user support, guidance, field-level training, and over-the-shoulder assistance via Microsoft Teams
• Coordinate and support BUMED reorganization projects, including structural authorizations, work schedule setting, Tour of Duty (TOD), Unit Identification Codes (UICs), and organizational management functions
• Monitor and resolve interface errors for DCPS, DONCADS, TFMMS, BUPERS (OPINS/NIS), and MER/BIMER exception reports
• Support Check-In/Check-Out processes, timesheet defaults, non-interfaced personnel actions, and PERNR updates
• Resolve complex labor allocation, funds distribution, and budget structure issues; document findings and coordinate GFBO Tier 2 escalations
• Provide end-to-end technical support for the BUMED Seat Rate process for research and development laboratories, including related PS/FM/SD/CO/FI requirements
• Execute labor, projects, and funds close activities according to the monthly Period-End Close Coordination Plan and four-day financial reporting deadline
• Develop and maintain business process documentation suitable as source material for formal SOPs
• Develop UAT test cases, execute testing for FI/FM/PS/CO/WFM releases and enhancements, perform post-release verification, and provide real-time user assistance
• Deliver training sessions, job aids, and quick reference guides for labor and funds users
• Identify process improvement and automation candidates within labor and funds workflows for the Annual Report
• Report to the Senior SAP Analyst – Technical Lead and provide second-tier resolution for issues routed from the Junior SAP Analyst

Mid-level SAP Analyst – Labor, Projects, and Funds

General

• Review a high volume of inbound applications for fully remote, fixed-term positions
• Evaluate resumes against established qualifications and technical assessment criteria
• Conduct initial candidate phone screens in English, typically six or more each day
• Assess relevant experience, communication skills, availability, interest, and general fit
• Explain the position, work arrangement, hiring process, and next steps
• Record complete and accurate screening notes in the client’s applicant tracking system
• Assign the correct candidate status and disposition after each application review and phone screen
• Maintain a clean, current, and consistently updated candidate pipeline
• Escalate qualified candidates and screening concerns to appropriate client stakeholders
• Work closely with BizFirst and the client to maintain consistent screening standards
• Provide candidates with a professional and respectful experience, including those not selected
• Support a high-volume hiring initiative expected to include approximately 50 initial hires

Full-Time Contract Assignment

Financial Planning and Analysis

• Serve as the human capital consultant on the DCSA team across domains such as employee experience and engagement, workforce development, competencies and skills frameworks, workforce assessment, and organizational design
• Facilitate internal and client-facing meetings, including recurring touchpoints, working sessions, and briefings
• Plan and execute in-person and virtual events, including developing communications, coordinating logistics, and supporting implementation
• Create visually compelling, high-quality slides that support storytelling and insights for client and leadership audiences
• Work with data sets, conduct analyses, identify trends, and draw meaningful conclusions
• Build and maintain dashboards or data visualizations for workforce decision making
• Coordinate with the prime contractor's team and client's functional leads to keep deliverables on schedule and consistent with engagement standards
• Maintain the active Top Secret clearance and security posture required by the program