Bilingual Centralized Call Centre Representative – Day Shift, Eng/Fre

Black & McDonald Limited

. Support work order creation for the FMO and Service departments .

Posted 9/21/2026full-timeRemote • CanadaJuniorMid-Level💰 CA$24 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to effectively communicate and resolve inquiries. Proficient in maintaining databases and generating reports while working independently in a remote environment.

Highest-signal resume keywords

Customer Service ExperienceCMMS Database ManagementProficiency in Microsoft OfficeBilingual in FrenchCall Centre Operations

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Database ManagementWork Order CreationTyping Speed of 50 WPMReport GenerationProblem-Solving

Soft Skills

Effective CommunicationAbility to Cope Under PressureProfessional DemeanourOrganizational SkillsIndependent Work

Tools & Technologies

Microsoft ExcelMicrosoft OutlookMicrosoft SharePointJD Edwards

Industry Keywords

Call CentreCustomer InquiriesService DepartmentsFMODispatching

About the role

Key responsibilities & impact

Support work order creation for the FMO and Service departments
Serve customers by determining requirements, answering inquiries, resolving problems, fulfilling requests, and maintaining and monitoring the CMMS work database
Answer telephones and take orders
Organize files and operate office equipment
Handle internal and external customer inquiries by telephone and email
Fulfill requests by clarifying information, researching responses, completing transactions, and/or forwarding requests
Identify and escalate issues according to contract and/or priority
Maintain the CMMS database, including equipment history and status
Generate, monitor, and track unscheduled or open work orders
Follow up on customer calls where necessary
Pass customer complaints to respective project managers
Document call information according to standard operating procedures
Produce call reports as required
Organize and maintain filing systems
Assist in “working alone” procedures or site personnel
Enhance organization reputation by accepting ownership for new and different requests
Explore opportunities to add value to job accomplishments
Update job knowledge through educational opportunities
Report to the Call Centre Supervisor

Requirements

What you’ll need

2–3 years of related call centre, customer service, or dispatching experience
Must be available and open and flexible to working different shifts
Must be able to effectively communicate
Proficient in Microsoft Office including Excel, Outlook, and SharePoint
Proficiency in French, both written and spoken, is required
JD Edwards experience is an asset
Ability to type a minimum of 50 WPM accurately
Able to work independently with minimal supervision
Maintain performance standards
Quiet and ergonomic workspace
Stable internet connection with minimum bandwidth of 10mb/s
Remote work location is within the Montreal Area, New Brunswick and Ontario
Professional demeanour
Ability to cope under pressure and maintain focus
Ability to approach problems logically and seek innovative solutions
Effective verbal and written communication
Ability to work independently with limited supervision

Benefits

Comp & perks

Group insurance benefits
Pension plan
Annual discretionary bonus
Career development programs
Other HR programs
Accommodations available upon request during recruitment and selection process
Remote work opportunity after 3–4 weeks of virtual training, subject to meeting work-from-home criteria