Black & McDonald Limited

Call Center Representative

• Support work order creation for the FMO and Service departments
• Serve customers by determining requirements, answering inquiries, resolving problems, fulfilling requests, and maintaining and monitoring the CMMS work database
• Answer telephones and take orders
• Organize files and operate office equipment
• Handle internal and external customer inquiries by telephone and email
• Fulfill requests by clarifying information, researching responses, completing transactions, and/or forwarding requests
• Identify and escalate issues according to contract and/or priority
• Maintain the CMMS database, including equipment history and status
• Generate, monitor, and track unscheduled or open work orders
• Follow up on customer calls where necessary
• Pass customer complaints to respective project managers
• Document call information according to standard operating procedures
• Produce call reports as required
• Organize and maintain filing systems
• Assist in “working alone” procedures or site personnel
• Enhance organization reputation by accepting ownership for new and different requests
• Explore opportunities to add value to job accomplishments
• Update job knowledge through educational opportunities
• Report to the Call Centre Supervisor

Bilingual Centralized Call Centre Representative – Day Shift, Eng/Fre

Buyer

• Secure quotes for materials, equipment, or services during the bid process
• Review vendor discount structures
• Identify and source materials, equipment, or services based on cost and quality
• Review material requests and prepare purchase orders
• Place orders to achieve the best-delivered project cost
• Establish supplier contracts and facilitate billing
• Increase or close out vendor purchase orders
• Complete and obtain approval for paperwork before placing orders
• Review committed costs
• Process returns, claims, and supplier issues
• Liaise with Quality, Accounting, Project Management, and Site Management
• Plan, coordinate, and execute procurement activities
• Prepare and issue RFP and tender documents, evaluate bids, and provide recommendations
• Complete contract administration activities
• Review and escalate claims
• Communicate relevant information to engineering, construction, QC, and accounts payable stakeholders
• Monitor and track vendor performance
• Develop and maintain vendor relationships
• Provide administrative support, assist in estimating, support field staff, and issue timely purchase orders
• Perform other assignments or projects as assigned

Bilingual Centralized Call Centre Representative – Day Shift, Eng/Fre

Buyer – Nuclear