Black Pearl Consult

IT Support

• Provide first-level IT support through remote access tools, email, chat, and other communication channels.
• Troubleshoot Windows operating system issues, application errors, system performance, and software installation problems.
• Assist users with Microsoft 365 applications, including Outlook, Teams, OneDrive, Word, and Excel.
• Resolve basic account access, password reset, and user permission issues.
• Troubleshoot network connectivity, Wi-Fi, internet, VPN, and basic DNS-related issues.
• Assist with printer, monitor, keyboard, mouse, and other peripheral-related problems.
• Install, configure, update, and troubleshoot commonly used business applications.
• Support employee onboarding and offboarding by following established IT procedures.
• Document support requests, troubleshooting steps, and resolutions accurately.
• Monitor incoming IT requests and ensure timely responses and follow-ups.
• Follow IT security policies and report suspicious emails, potential security incidents, and unauthorized access attempts.
• Escalate complex technical issues requiring administrator-level access or advanced troubleshooting.
• Perform routine IT checks and administrative tasks as assigned.

Explore IT Support Specialist at Black Pearl Consult. Review requirements and application details.