Director of Warehouse Operations

Black Rifle Coffee Company

. Own day-to-day and strategic performance of all 3PL partners across warehousing and fulfillment operations .

Posted 10/6/2026full-timeRemote • Illinois • United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing 3PL operations, including performance tracking, compliance, and inventory management. Proven ability to lead cross-functional teams and drive continuous improvement initiatives in logistics and supply chain environments.

Highest-signal resume keywords

3PL ManagementWarehouse OperationsInventory ControlWMS/ERP SystemsPerformance Standards Accountability

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

KPI TrackingRoot-Cause AnalysisCycle Count ProgramsInventory ReconciliationOperational AuditsCapacity PlanningProcess StandardizationData AnalysisDashboard ReportingLogistics Network Management

Soft Skills

Analytical SkillsCommunication SkillsLeadership Skills

Tools & Technologies

WMSERPTMS

Industry Keywords

Supply ChainLogisticsFulfillment OperationsContractual ComplianceService Level Agreements

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Own day-to-day and strategic performance of all 3PL partners across warehousing and fulfillment operations
Establish, track, and standardize KPIs across all 3PL sites
Lead performance reviews, audits, and business reviews with 3PL leadership
Ensure compliance with contractual obligations and SLAs; drive corrective actions
Serve as the primary escalation point for operational, service, or execution issues
Oversee cycle count programs, physical inventories, reconciliation, and variance investigations
Drive root-cause analysis and corrective action for inventory discrepancies, shrink, damage, and loss
Monitor inventory health, including aging, excess, damaged inventory, and disposition
Partner with Planning and Finance to validate inventory levels and support financial close and audit readiness
Improve inventory visibility, traceability, and system integrity across WMS, ERP, and reporting platforms
Standardize operating procedures, reporting, and workflows across 3PL sites
Ensure consistent inbounding, storage, picking, packing, and shipping execution
Support capacity planning, peak readiness, and contingency planning
Validate WMS and TMS outputs, reporting, and interfaces with internal systems
Establish executive-ready dashboards and reporting
Collaborate with Supply Chain Planning, Transportation, Customer Service, Finance, and Distribution teams
Translate operational realities into insights and recommendations for senior leadership
Lead continuous-improvement initiatives focused on service levels, cost efficiency, throughput, operational discipline, inventory accuracy, and process compliance

Requirements

What you’ll need

Bachelor’s degree in Supply Chain, Operations, Business, or related field
8–12+ years of experience in distribution, logistics, or 3PL management
Proven experience managing outsourced warehousing or multi-site logistics networks
Strong understanding of warehouse operations, inventory control processes, and WMS/ERP systems
Demonstrated ability to hold external partners accountable to performance standards
Strong analytical, communication, and leadership skills
Willingness to travel regularly to 3PL sites

Benefits

Comp & perks

Willingness to travel regularly to 3PL sites