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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Raiser’s Edge NXT consulting, focusing on customer engagement and outcomes-driven strategies. Proficient in managing customer portfolios and driving organizational change while collaborating with cross-functional teams.
Highest-signal resume keywords
Raiser’s Edge NXT ExperienceFundraising ExpertiseCustomer EngagementOrganizational Change ManagementPortfolio Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
ConsultingRoadmap DevelopmentBusiness Process AdjustmentCustomer OnboardingSubscription Value Maximization
Soft Skills
Attention to DetailStakeholder EngagementSelf-Starter Mindset
Industry Keywords
FundraisingCustomer JourneyAdvisory ServicesCross-Functional Collaboration
About the role
Key responsibilities & impact- Provide prescriptive, outcomes-focused consulting to a diverse portfolio of Raiser’s Edge NXT customers
- Understand customer needs and craft roadmaps to adopt or expand functionality to achieve desired outcomes
- Engage with customers throughout their engagement, from implementation through renewal
- Support customers with new releases, business process adjustments, onboarding new staff, and maximizing subscription value
- Partner with Sales, CSMs, and other services teams across the customer journey
- Shape the Advisory+ offering by sharing insights and expertise
- Collaborate with cross-functional teams to enhance customer experience
- Serve as a subject matter expert on sales calls to expand the Blackbaud Advisory+ footprint
Requirements
What you’ll need- 5+ years of experience using, supporting, or consulting on RE7 and RENXT
- Experience in multiple areas of fundraising, for example annual or major giving, is encouraged
- Comfortable engaging with key stakeholders and end-users
- Experience with driving organizational change and making recommendations to customers
- Strong attention to detail and ability to understand customer needs
- Ability to successfully manage a portfolio of customers
- Self-starter mindset by proactively managing customer deliverables with limited supervision
Benefits
Comp & perks- Medical, dental, and vision insurance
- Remote-flexible workforce
- Wellness Programs
- 401(k) program with employer match
- Flexible paid time off
- Generous Parental Leave
- Donations for Doers
- Pet insurance, legal and identity protection
- Tuition reimbursement program
