Senior Manager, Digital and Payment Solutions

Blackbaud

. Own portfolio performance across revenue, margin, utilization, backlog health, delivery capacity, and resource planning for a defined product-aligned Professional Services portfolio .

Posted 10/15/2026full-timeRemote • United StatesSenior💰 $117,200 - $157,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading professional services delivery, managing financial and operational performance, and driving customer success through effective team leadership and process improvement. Proficient in utilizing data insights to enhance delivery outcomes and align with organizational goals.

Highest-signal resume keywords

Professional Services LeadershipFinancial Performance ManagementCustomer Success ServicesProcess Improvement PracticesData-Driven Decision Making

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Revenue AttainmentMargin ManagementUtilization TrackingCapacity PlanningDelivery PredictabilityOperational ReportingImplementation QualityPortfolio Performance ManagementRisk IdentificationWorkflow Automation

Soft Skills

CoachingPerformance ManagementWorkforce PlanningRole ClarityEngagement

Tools & Technologies

Delivery Orchestration ToolsAutomation ToolsAI-Enabled Delivery Practices

Industry Keywords

Professional Services Delivery ModelsCustomer Value RealizationEscalation ManagementGlobal Delivery TeamsStakeholder Alignment

About the role

Key responsibilities & impact

Own portfolio performance across revenue, margin, utilization, backlog health, delivery capacity, and resource planning for a defined product-aligned Professional Services portfolio
Lead delivery execution to improve predictability, quality, time to value, customer experience, and escalation management across implementation, Advisory+, Managed Services, and related delivery motions
Translate product pillar priorities, Customer Success objectives, and Professional Services financial targets into portfolio operating plans, team priorities, and measurable delivery outcomes
Partner with Process Architecture to translate portfolio delivery practices into repeatable standards, scalable workflows, automation-ready processes, and clear operating expectations across Professional Services
Partner with Delivery Orchestration to identify, prioritize, and adopt tooling, automation, AI-enabled delivery practices, and Forward Deployed Engineer support
Partner with Product, Sales, Customer Success, Support, Renewals, and Services leadership to align roadmap readiness, service offerings, customer outcomes, and product feedback loops
Use portfolio insights, delivery metrics, and operational trends to identify risks, improve delivery performance, support renewal readiness, and strengthen value realization
Drive adoption of standardized delivery practices and scalable operating rhythms while informing decisions on delivery by Blackbaud teams, global delivery centers, partners, automation, or Forward Deployed Engineers
Develop and lead global delivery teams with clear expectations, coaching, workforce planning, role clarity, engagement, retention, and leadership accountability

Requirements

What you’ll need

5+ years of experience leading professional services, implementation delivery, customer success services, services operations, or product-aligned delivery teams with accountability for business outcomes
3+ years of people leadership experience, including coaching, performance management, workforce planning, role clarity, prioritization, and developing team capability
Demonstrated ability to manage financial and operational performance, including revenue attainment, margin, utilization, backlog health, capacity planning, delivery predictability, and customer outcomes
Strong working knowledge of professional services delivery models, customer value realization, implementation quality, services offerings, operational reporting, and process improvement practices
Experience partnering with Product, Sales, Customer Success, Support, Renewals, and executive stakeholders to align delivery execution, roadmap readiness, customer outcomes, and escalation resolution
Experience leading multisite, international, or globally distributed teams is preferred
Ability to use data and operational insights to identify risks, improve delivery performance, strengthen adoption, and support renewal readiness
Comfort leading through ambiguity, organizational change, portfolio complexity, and evolving delivery models, including automation, global delivery, and Forward Deployed Engineer integration

Benefits

Comp & perks

Medical, dental, and vision insurance
Remote-flexible workforce
Wellness Programs
401(k) program with employer match
Flexible paid time off
Generous Parental Leave
Donations for Doers
Pet insurance, legal and identity protection
Tuition reimbursement program