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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing complex technology implementation projects, including project scope, schedules, budgets, and stakeholder communication. Proficient in applying project management methodologies and tools to drive successful outcomes and customer value.
Highest-signal resume keywords
Project ManagementTechnology ImplementationChange ControlStakeholder CommunicationRisk Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project Scope ManagementBudget ForecastingResource ManagementGovernanceSoftware Implementation LifecycleCommercial AwarenessAttention to DetailDecision MakingDocumentation ManagementBenefits Realisation
Soft Skills
Excellent CommunicationCustomer FocusRelationship BuildingJudgementCoaching
Tools & Technologies
Project Management ToolsMicrosoft Office ApplicationsAI Tools
Certifications & Qualifications
PMPPRINCE2
Industry Keywords
Non-Profit OrganisationsBlackbaud ProductsProfessional Services
Tech Stack
Tools & technologiesPMP
About the role
Key responsibilities & impact- Take overall responsibility for successful delivery of complex technology implementation projects
- Manage multiple Blackbaud Professional Services engagements concurrently, from smaller prescriptive projects to enterprise implementations
- Develop and maintain project plans covering outcomes, scope, responsibilities, resources, milestones, dependencies and governance
- Monitor delivery against schedules, budgets and success measures, taking corrective action when projects move off track
- Identify and manage project risks, issues, dependencies and escalations
- Control project scope, budget, forecast and resource requirements
- Manage out-of-scope work through change control
- Prepare change requests and Statements of Work with subject-matter experts
- Support Sales with project scoping, estimation and delivery planning
- Lead project kick-offs and represent Blackbaud in project boards, steering committees and governance forums
- Build relationships with customer sponsors, executives and project teams
- Lead customers and project teams through complex decisions, change and competing priorities
- Provide reporting to customers, internal stakeholders and senior management
- Collaborate with Consulting, Sales, Customer Success, Product and Support
- Provide guidance, coaching and support to the wider delivery team
- Maintain accurate project documentation
- Apply and improve Blackbaud delivery methodologies
- Design and execute adoption programs from onboarding to sustained, outcome-based usage
- Drive benefits realisation and customer value from Blackbaud solutions
- Drive adoption across the Professional Services portfolio using tools, webinars and user groups with Customer Success Managers
- Report on program outcomes
Requirements
What you’ll need- Demonstrable experience managing technology implementations or similarly complex Professional Services engagements
- Strong understanding of project management methods, governance and the software implementation lifecycle
- Experience managing project scope, schedules, budgets, forecasts, resources, risks and change control
- Strong commercial awareness and experience working within contracted customer engagements
- Ability to manage multiple projects and priorities while maintaining attention to detail
- Excellent written and verbal communication skills, including the ability to influence senior and executive stakeholders
- Strong customer focus and ability to establish credibility and trust
- Sound judgement and confidence making decisions in complex or ambiguous situations
- Experience using project management tools and Microsoft Office applications
- Ability to use approved AI tools appropriately while maintaining human oversight, data protection, accuracy and adherence to Blackbaud’s responsible AI principles
- Experience working with or for non-profit organisations is desirable
- Experience of Blackbaud products is advantageous
- Recognised project management qualification, such as PMP, PRINCE2 or an equivalent, is desirable
Benefits
Comp & perks- Equal opportunity and inclusive work environment
- Access to best practice tools, webinars and user groups through the adoption program
- Use of approved AI tools to improve productivity, decision-making and project outcomes