Technical Account Manager – Corporate Impact

Blackbaud

. Serve as the single point of contact for support on assigned enterprise accounts, owning case intake, follow-up, and client communication through resolution .

Posted 10/16/2026full-timeRemote • United StatesMid-LevelSenior💰 $61,000 - $77,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in technical account management and client communication, with a strong focus on electronic payments, compliance, and integration processes. Capable of leading escalations and translating complex technical issues into actionable insights for clients and internal teams.

Highest-signal resume keywords

Technical Account ManagementElectronic Payments KnowledgeAPI Integration UnderstandingClient Communication SkillsCase Management Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical Support EscalationACH ProcessingPayment ReturnsReconciliationReading API ResponsesEvent Payload AnalysisData Error ResolutionBuilding RunbooksIssue TrackingPost-Incident Reviews

Soft Skills

Clear CommunicationClient GuidanceProblem-Solving

Tools & Technologies

Case Management ToolsWork-Tracking Tools

Industry Keywords

Donor-Advised FundsGrantmakingCorporate GivingIdentity VerificationSanctions Screening

About the role

Key responsibilities & impact

Serve as the single point of contact for support on assigned enterprise accounts, owning case intake, follow-up, and client communication through resolution
Lead escalations for payment-blocking and high-impact issues, bringing the right internal teams together and meeting committed response times
Translate payment and integration events, including status updates, failed or returned payments, and data errors, into clear client next steps
Turn client reports into actionable detail for Payments, Compliance, and Engineering teams
Guide clients through testing, sign-off, and go-live
Maintain account health through regular service cadence, monthly service-level reporting, and technical input to executive business reviews alongside the Customer Success Manager
Build runbooks, issue tracking, and post-incident reviews to prevent repeat failures
Follow documented procedures and training required by the banking partner and compliance teams

Requirements

What you’ll need

5+ years in technical account management, technical support escalation, solutions engineering, or a similar client-facing technical role, including serving as the escalation point for high-severity issues
Knowledge of electronic payments and bank operations, including ACH processing, payment returns, and reconciliation
Experience with donor-advised funds, grantmaking, or corporate giving is a plus
Understanding of how APIs and event-driven integrations exchange data between systems
Understanding of controls that govern regulated money movement, such as identity verification and sanctions screening
Experience reading API responses, event payloads, or logs to pinpoint where a transaction stopped
Experience working in case management and work-tracking tools
Clear, steady written and verbal communication with executive and technical audiences, especially when money or deadlines are at stake

Benefits

Comp & perks

Medical, dental, and vision insurance
Remote-flexible workforce
Wellness Programs
401(k) program with employer match
Flexible paid time off
Generous Parental Leave
Donations for Doers
Pet insurance, legal and identity protection
Tuition reimbursement program