Billing Specialist

Blackbird Health

. Manage insurance Accounts Receivable (A/R) under the direction of the Senior Manager of RCM .

Posted 10/13/2026full-timeRemote • United StatesJuniorMid-Level💰 $22 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing insurance Accounts Receivable and resolving claim denials while ensuring compliance with HIPAA guidelines. Strong communication and customer service skills are essential for effectively engaging with patients and collaborating with internal teams.

Highest-signal resume keywords

Healthcare Billing ExperienceCPT/ICD-10 CodingHIPAA ComplianceInsurance TerminologyEHR/PM Systems Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Insurance Accounts Receivable ManagementClaim Denial ResolutionMedical Billing ProceduresInsurance Portal InvestigationPayment Processing

Soft Skills

Outstanding Communication SkillsCustomer Service FocusProblem-Solving SkillsCollaborative MindsetResourcefulness

Tools & Technologies

AthenaHealthEpicEClinicalWorks

Industry Keywords

Patient AdvocacyBilling InquiriesPayment PlansPatient ConfidentialityInsurance Providers

About the role

Key responsibilities & impact

Manage insurance Accounts Receivable (A/R) under the direction of the Senior Manager of RCM
Serve as a key point of contact for patients and families navigating billing or insurance questions
Resolve insurance claim denials and work with insurance providers, payers, and third parties to ensure timely and accurate reimbursement
Investigate claim denials via insurance portals to resubmit clean claims or draft formal appeals
Contact patients and families via phone, email, and patient engagement platforms to update insurance or payment details, set up payment plans, and answer billing inquiries
Process credit card payments and insurance and patient refunds
Ensure patient responsibility is accurately reflected on invoices
Partner with clinicians and internal teams to resolve billing issues related to patient payments or insurance coverage

Requirements

What you’ll need

Outstanding communication skills with a strong focus on customer service and patient advocacy
A collaborative mindset with a desire to work in a supportive, collegial, and cooperative environment
Resourceful and proactive with strong initiative, problem-solving skills, and good judgment
Open to professional feedback with the flexibility to adapt in a dynamic, growing organization
High integrity and dedication to maintaining confidentiality in accordance with HIPAA guidelines
2–4 years of healthcare billing experience working with insurance companies and EHR/PM systems (e.g., AthenaHealth, Epic, eClinicalWorks)
1–3 years of experience in a customer service setting
In-depth knowledge of medical billing procedures, CPT/ICD-10 coding, and insurance terminology
Demonstrated ability to maintain strict HIPAA compliance and patient confidentiality

Benefits

Comp & perks

Comprehensive medical, dental, and vision coverage available on day 1 of employment
401(k) with company match
Employer-paid life insurance coverage
Generous paid time off (PTO)
Excellent administrative support and opportunities for long-term career growth
Supportive work culture made up of intelligent, humble, compassionate, and hardworking colleagues