Engagement Specialist

Blackbird Health

. Connect with new families to understand their needs and guide them through the intake process .

Posted 11/9/2026full-timeRemote • United StatesJunior💰 $21 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient communication, scheduling, and navigating healthcare processes while ensuring a positive experience for families. Strong organizational skills and attention to detail are essential for managing paperwork and collaborating with care teams.

Highest-signal resume keywords

Patient CommunicationScheduling ManagementElectronic Health Records (EHR)Problem-SolvingOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Building RapportAttention to DetailCritical Thinking

Tools & Technologies

Patient Engagement Platforms

Industry Keywords

HealthcareBehavioral HealthCustomer ServicePatient Care

About the role

Key responsibilities & impact

Connect with new families to understand their needs and guide them through the intake process
Serve as the primary contact for family questions and establish a positive care experience
Manage patient communications and scheduling
Collect and organize required paperwork and documents
Navigate healthcare processes with attention to detail and resolve potential issues
Ensure accurate, seamless, and efficient processes for families and the care team
Collaborate with the integrated, compassionate care team to support service delivery and patient care

Requirements

What you’ll need

At least 1-3 years of experience in a customer/patient-facing role, ideally within a healthcare or fast-paced professional environment
Experience within the behavioral health space is a plus
Digital and tech savvy; comfort with electronic health records (EHR) and patient engagement platforms is a plus
Passion for helping people and ability to build rapport with families from diverse backgrounds
Strong problem-solving and critical-thinking abilities
High degree of organizational skills and meticulous attention to administrative details
No educational credential explicitly required

Benefits

Comp & perks

Medical, Dental & Vision coverage
401k (with a company match)
Employer-paid life insurance coverage
Generous paid time off
Opportunities for career growth
Diverse and experienced leadership team, supportive work culture