Client Account Manager

BLACKCLOAK

. Maintain and grow business relationships with corporate clients .

Posted 10/2/2026full-timeRemote • United StatesMid-LevelSenior💰 $70,000 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing corporate client relationships, driving client success, and achieving sales targets in the software and SaaS sectors. Proven ability to develop strategies for client engagement, renewal, and revenue expansion while collaborating with internal teams.

Highest-signal resume keywords

5+ Years Experience In Software And/or SaaS SalesTrack Record Of Exceeding Sales GoalsClient Relationship ManagementAccount Renewal StrategiesInformation Security Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales Strategy DevelopmentAccount ManagementClient EngagementUtilization ReportingRevenue Forecasting

Soft Skills

Trusted AdvisorCollaborationCommunication

Certifications & Qualifications

BA/BS Or Equivalent Experience

Industry Keywords

Corporate ClientsSaaSInformation SecurityOnline PrivacyARR Goals

About the role

Key responsibilities & impact

Maintain and grow business relationships with corporate clients
Ensure clients attain maximum value from BlackCloak
Renew client relationships annually and identify growth opportunities within established accounts
Map champions, decision influencers, decision makers, and procurement personnel and processes within assigned accounts
Serve as a trusted advisor to clients and internal teammates in client success, sales, and marketing
Manage relationships with key clients across industries
Create value-add through regular touchpoints
Craft reports on utilization and value-add stories
Partner with the Client Success Team to deliver corporate and individual client engagement
Research and build relationships within existing accounts, including executive stakeholders
Collaborate with the BlackCloak Executive team to connect clients with senior leadership
Achieve ARR goals
Develop strategies to maintain industry-best renewal rates on time
Meet and exceed upsell targets
Provide company-wide and account-level reporting and insights
Prepare and deliver account renewal and revenue expansion forecasts
Work with account executives to bring in new corporate clients and ensure seamless onboarding and transition
Provide weekly internal utilization reports
Report to clients monthly and quarterly, or weekly as required

Requirements

What you’ll need

5+ years experience in software and/or SaaS sales to large enterprises
BA/BS or equivalent combination of education and experience
Track record of success consistently exceeding sales goals
Ability to travel within the United States
Experience with information security and online privacy a plus

Benefits

Comp & perks

100% remote within the USA
Comprehensive Medical, Dental, and Vision plans with a 100% employer-paid monthly premium option for employees and 50% employer-paid monthly premiums for dependents
Health Savings Account with company contribution for eligible medical plans
Flexible Vacation Plan
10 Paid Company Holidays
100% employer-paid Life, AD&D and Short- and Long-Term Disability Insurance
401k with Traditional and Roth options, including employer match
Company Equity
Paid Parental and Pregnancy Recovery Leave
Company and team off-sites and virtual events throughout the year
Home office stipend