Enterprise Relationship Manager

BLACKCLOAK

. Manage a portfolio of enterprise clients as their main point of contact, building relationships with sponsors, champions, and enrolled executives and families .

Posted 10/12/2026full-timeRemote • United StatesJuniorMid-Level💰 $90,000 - $100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing enterprise client relationships, focusing on retention, adoption, and account health. Proficient in utilizing AI tools for data analysis and client reporting while maintaining strong organizational and communication skills.

Highest-signal resume keywords

Customer Success ManagementAccount ManagementData AnalysisAI Tools UtilizationClear Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data InterpretationClient OnboardingUtilization AnalysisAccount Health MonitoringRetention Strategies

Soft Skills

Strong Organizational SkillsTime ManagementRelationship BuildingMotivation to Deliver ResultsIndependent Work

Tools & Technologies

AI ToolsClient Management Software

Industry Keywords

Cybersecurity ConceptsPrivacy ConceptsEnterprise ClientsF500 Stakeholders

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Manage a portfolio of enterprise clients as their main point of contact, building relationships with sponsors, champions, and enrolled executives and families
Own retention and adoption results for the book of business, including NRR, logo retention, enrollment, onboarding, and utilization
Partner with Sales to onboard new clients smoothly and get members enrolled quickly
Monitor account health and adoption, intervening early when accounts show signs of risk
Build relationships with multiple contacts at each client to maintain engagement
Analyze utilization and account data to find trends, measure impact, and build the story for each review
Use AI tools and workflows to automate routine work, analyze account data, and produce client-ready content, from business reviews to executive reports
Coordinate trainings and work with internal teams to resolve client issues quickly
Identify opportunities to expand program coverage and work with Sales to pursue them
Keep account records current and contribute to portfolio health reviews and forecasting

Requirements

What you’ll need

Bachelor’s degree in a relevant field; advanced degree is a plus
2+ years experience in a customer success or account management role, ideally with a focus on enterprise clients
Familiarity with cybersecurity and privacy concepts, and interest in learning more
Clear, confident communication, including presenting to senior F500 stakeholders
Ability to gather and interpret data/information to support client success
Familiarity with AI tools and curiosity about using them to work smarter, from drafting content to analyzing account data
Motivated to deliver great results and able to work with some independence
Strong organizational and time management skills
Willingness to travel to meet with clients when necessary

Benefits

Comp & perks

Comprehensive Medical, Dental, and Vision plans with a 100% employer-paid monthly premium option for employees & 50% employer-paid monthly premiums for dependents
Health Savings Account with company contribution for eligible medical plans
Flexible Vacation Plan
10 Paid Company Holidays
100% employer-paid Life, AD&D and Short- and Long-Term Disability Insurance
401k with Traditional and Roth options, including employer match
Company Equity
Paid Parental and Pregnancy Recovery Leave
Company and team off-sites and virtual events throughout the year
Home office stipend