Senior Client Success Manager

BLACKCLOAK

. Manage a dedicated portfolio of BlackCloak's most complex and high-profile clients as their primary strategic advisor on personal digital privacy and security .

Posted 10/9/2026full-timeRemote • United StatesSenior💰 $65,000 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing high-profile client relationships, with a focus on personal digital privacy and security. Proficient in leading virtual sessions, analyzing threat landscapes, and developing tailored security plans while maintaining exceptional communication and customer service skills.

Highest-signal resume keywords

Customer Success ManagementCybersecurity ExperienceExecutive CommunicationRisk RemediationCompTIA Security+

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client Relationship ManagementThreat Landscape AnalysisPrivacy HardeningData Breach ManagementRisk and ComplianceVirtual OnboardingQuarterly Business ReviewsIdentity Theft InvestigationClient Success ToolsExecutive Briefing Preparation

Soft Skills

EmpathyRelationship BuildingAttention to DetailJudgmentAutonomy

Certifications & Qualifications

CompTIA Security+CIPP/US

Industry Keywords

Digital PrivacyCyber ThreatsHigh-Net-Worth ClientsFraud ManagementClient Support

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Manage a dedicated portfolio of BlackCloak's most complex and high-profile clients as their primary strategic advisor on personal digital privacy and security
Run a proactive operating rhythm with documented cadences, risk identification, and early escalation
Lead live virtual onboarding, enablement, and executive briefing sessions
Communicate with executives and high-net-worth individuals through tailored written outreach and live conversations
Prepare and lead forward-looking Quarterly Business Reviews and other executive meetings
Analyze client threat landscapes and build bespoke security plans, including advanced privacy hardening
Alert clients to new cyber or privacy threats and lead risk remediation or acceptance
Investigate severe identity theft cases and complex compromised accounts, handling sensitive situations discreetly
Partner with Technical Success, Security, and fellow CSMs to resolve client inquiries and coordinate resources
Mentor CSMs through call shadowing, feedback, and best-practice sharing
Record and manage client interactions in Client Success tools and contribute to communications and education initiatives
Maintain current knowledge of the platform and executive-client threat landscape, translating technical detail into business language
Support external and internal customer-facing events, with potential limited travel
Participate in on-call client support shifts as needed

Requirements

What you’ll need

3+ years of experience in a Customer Success or Premium Support role
1-2+ years of experience working with executive-level or high-profile clients
Experience in cybersecurity, privacy, identity theft, fraud, data breach management, or risk and compliance is a plus
CompTIA Security+ or similar security experience is a plus
CIPP/US is highly preferred
Proven ability to lead live virtual sessions and present to executive audiences with confidence
Strong judgment and autonomy to resolve complex or ambiguous client situations without escalation, and to escalate well when it matters
Ability to manage a high-velocity book of business, prioritize under pressure, and stay composed during escalations
Highly developed customer service skills, including empathy and relationship building
Exceptional verbal and written communication skills
Ability to work in a remote environment with a high degree of autonomy
Attention to detail and accuracy is a must
Willingness to travel in limited circumstances
Participate in on-call shifts for client support, including nights and weekends, as needed

Benefits

Comp & perks

100% remote company within the USA
Comprehensive Medical, Dental, and Vision plans with a 100% employer-paid monthly premium option for employees and 50% employer-paid monthly premiums for dependents
Health Savings Account with company contribution for eligible medical plans
Flexible Vacation Plan
10 Paid Company Holidays
100% employer-paid Life, AD&D and Short- and Long-Term Disability Insurance
401k with Traditional and Roth options, including employer match
Company Equity
Paid Parental and Pregnancy Recovery Leave
Company and team off-sites and virtual events throughout the year
Home office stipend