Salesforce Business Systems Manager

Blackhawk Network

. Own business-side coordination and day-to-day stewardship of Salesforce for Sales .

Posted 11/6/2026full-timeUnited StatesMid-LevelSenior💰 $82,960 - $112,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in coordinating Salesforce improvements and managing business requirements, with a strong focus on stakeholder engagement and change management. Proficient in assessing impacts on business processes and ensuring data quality while facilitating effective communication across teams.

Highest-signal resume keywords

Salesforce CoordinationStakeholder ManagementBusiness Requirements GatheringChange ManagementSalesforce Administrator Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Salesforce CapabilitiesBusiness Process DocumentationData StructuresChange Lifecycle ManagementBusiness Acceptance TestingRisk AssessmentRequest Backlog ManagementAI Tools ImplementationReporting and AnalyticsUser Process Understanding

Soft Skills

Strong Written CommunicationFacilitation SkillsOrganizational SkillsProblem-Solving Skills

Tools & Technologies

SalesforceCRM SystemsReporting ToolsData Quality Tools

Certifications & Qualifications

Salesforce Administrator Certification

Industry Keywords

Sales OperationsCommercial FunctionChange ControlPrivacy PoliciesCompany Security Policies

About the role

Key responsibilities & impact

Own business-side coordination and day-to-day stewardship of Salesforce for Sales
Own cross-functional intake and business requirements for Salesforce changes
Connect Sales and partner teams with GBA, Technology/IT, GRO and reporting teams
Clarify requests, document business problems and expected outcomes, assess urgency and impact, and maintain a prioritised backlog
Gather and document Salesforce business requirements with Sales and affected partner teams
Coordinate business priorities, recommend trade-offs and escalate material choices to the business sponsor
Coordinate changes through discovery, business review, testing, approval, release readiness and follow-up
Partner with GBA to assess technical feasibility, dependencies, risks and solution approach
Assess impacts on users, business processes, data and connected systems
Track actions, decisions, risks, dependencies and delivery status
Coordinate business testing and acceptance and record business sign-off before release
Define and document business process changes and operating impacts
Coordinate with CRM Enablement on user guidance, communications and adoption support
Coordinate regular Salesforce health reviews covering requests, errors, automation, integrations, data quality, access visibility and usage
Work with GBA to resolve or escalate technical issues and with SBA on reporting, analytics, data quality and health reporting
Coordinate cross-functional remediation involving Salesforce and business processes
Ensure Salesforce-impacting stakeholder discussions include the appropriate business owners early

Requirements

What you’ll need

Experience coordinating Salesforce improvements in a business-facing role, ideally supporting Sales Operations or a commercial function
In depth knowledge of Salesforce capabilities, user processes, data structures and common CRM terminology
Ability to translate business needs into clear requirements without being the technical implementer
Strong stakeholder coordination skills across business, technology and operational teams
Experience managing a request backlog, change lifecycle, dependencies, risks, decisions and communications
Familiarity with business acceptance testing, release readiness and change control
Strong written communication, facilitation, organisation and problem-solving skills
Understanding of data quality, access controls, privacy and company security and change policies
Comfort working with reporting and technical specialists to understand impacts and interpret system-health information
Salesforce Administrator certification is required
Relevant practical experience demonstrating business-facing coordination and requirements skills
Successful completion of a background check and drug screen
Experience implementing and utilizing AI tools to enhance work, improve processes, or deliver measurable results

Benefits

Comp & perks

401k with employer match
Medical insurance
Dental insurance
Vision insurance
12 paid holidays throughout the year
Sick pay accrual according to state law
Parental leave
Life insurance
Disability insurance
Accident and illness insurance
Health and dependent care flexible spending accounts
Wellness benefits
Flexible time off for all full-time employees