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Product Director – GTM Systems, Incident Response Platform
Blackpanda. Own product strategy, roadmap, and continuous improvement for Blackpanda's internal GTM technology stack and incident response platform .
Tech Stack
Tools & technologiesAWSCloudCyber SecurityETL
About the role
Key responsibilities & impact- Own product strategy, roadmap, and continuous improvement for Blackpanda's internal GTM technology stack and incident response platform
- Own product definition and direction for HubSpot, Xero, CloudBlue, and the Blackpanda Incident Response Technology Stack
- Translate business requirements into product specifications
- Manage integrations across systems and define success metrics
- Prioritise roadmap initiatives that unblock revenue and improve operational efficiency
- Communicate overall product progress across the organisation
- Own systems budget, vendor relationships, and governance
- Build and develop the product and systems team
- Represent platforms to the executive team, board, clients, partners, and external counterparties as required
- Help shape company goals and commercial models from a systems perspective
- Organise roadmap initiatives into two-week sprints with acceptance criteria and delivery goals
- Own and prioritise the product backlog and lead backlog refinement
- Write user stories with business value, technical specifications, and acceptance criteria
- Participate in daily standups, remove blockers, and drive velocity
- Lead sprint retrospectives and continuous process improvement
- Coordinate multi-sprint releases and phased rollouts across APAC entities
- Own the complete GTM and IR technology roadmap aligned to quarterly OKRs
- Establish KPIs and success metrics; track adoption, user satisfaction, and commercial impact
- Maintain requirements documentation and product backlog
- Partner with Revenue Operations, Finance, Sales, Response, Technology, and Leadership on requirements and opportunities
- Run discovery, backlog refinement, and sprint planning sessions
- Manage scope and prioritisation using EOS-based issues management and SCRUM ceremonies
- Build quarterly and annual roadmaps balancing stability, strategic initiatives, and operational improvements
- Break epics into user stories, estimate complexity, and define story points with engineering
- Evaluate build, configure, integrate, and third-party extension opportunities
- Prioritise using revenue impact, operational efficiency, customer experience, risk mitigation, and velocity forecasting
- Communicate roadmap progress, sprint outcomes, and decisions to executives and functional teams
- Use product analytics to optimise external Blackpanda platforms
- Define functional and technical specifications for configurations and integrations
- Partner with functional leaders on implementation design, technical feasibility, and quality assurance
- Own go-live planning, user testing, training, and change management
- Manage data quality and ontology across systems and define record standards
- Lead change and adoption across APAC
Requirements
What you’ll need- Currently based in Singapore; applications from candidates located outside Singapore are not accepted
- 7-10+ years of product management experience
- At least 3 years owning internal tools or platform capabilities
- Hands-on experience with AGILE methodologies and SCRUM frameworks
- Proven ability to operate within sprint cycles, backlog management, and iterative delivery
- Experience managing cross-system integrations and data flows, including API design, ETL, and data mapping
- Strong understanding of SaaS revenue operations, financial systems (accounting, subscription billing), or commerce platforms
- Proven ability to gather requirements, write clear user stories with acceptance criteria, and translate business needs into specifications
- Excellent communication skills and ability to influence cross-functional stakeholders without direct authority
- Comfort speaking in SCRUM ceremonies and sprint reviews
- Ability to work autonomously and drive clarity in fast-moving, scaling environments
- Strong analytical and problem-solving skills
- Data-driven approach to decision-making and backlog prioritisation
- Familiarity with cybersecurity and cloud technologies such as EDR, SIEM, AWS, OpenSearch, and case management platforms highly beneficial
- Comfort using AI tools and platforms to manage workflows
- Successful candidates may be required to complete a practical Case Study
Benefits
Comp & perks- 40 days paid leave per year inclusive of public holidays
- Limited Work From Anywhere policy: work from alternate locations for 5 days per quarter, subject to teammate coverage and manager approval
- Comprehensive corporate health plan with direct billing network for medical and dental coverage
- Inter-office travel opportunities
- Required annual week-long Tribe Onsite meet-up
- Quarterly week-long leadership Offsites
- $5000 USD/year professional training budget, subject to manager approval and a 12-month retention requirement
- Competitive base salary with performance-based variable compensation tied to market results
- Equity participation in Blackpanda's growth