Product Manager, GTM Systems, Incident Response Platform

Blackpanda

. Own product strategy, roadmap, and continuous improvement for Blackpanda's internal GTM technology stack and incident response platform .

Posted 9/29/2026full-timeSingapore • SingaporeMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in product management with a focus on GTM technology stack and incident response platforms, utilizing AGILE methodologies and SCRUM frameworks to drive operational efficiency and revenue impact. Proficient in managing cross-system integrations, defining success metrics, and communicating effectively with cross-functional teams.

Highest-signal resume keywords

Product Management ExperienceAGILE MethodologiesCross-System IntegrationsUser Story DevelopmentSaaS Revenue Operations

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product StrategyBacklog ManagementAPI DesignData MappingETLUser Acceptance TestingKPI DefinitionTechnical SpecificationsSprint PlanningRequirements Documentation

Soft Skills

Excellent CommunicationAnalytical SkillsProblem-SolvingInfluencing StakeholdersComfort with Ambiguity

Tools & Technologies

HubSpotXeroCloudBlueAWSOpenSearchEDRSIEMCase Management PlatformsAI ToolsSCRUM Ceremonies

Industry Keywords

GTM Technology StackIncident ResponseSaaSFinancial SystemsSubscription BillingRevenue OperationsOperational EfficiencyData QualityChange ManagementPhased Rollouts

Tech Stack

Tools & technologies

AWSCloudCyber SecurityETL

About the role

Key responsibilities & impact

Own product strategy, roadmap, and continuous improvement for Blackpanda's internal GTM technology stack and incident response platform
Own product definition and direction for HubSpot, Xero, CloudBlue, and the Blackpanda Incident Response Technology Stack
Translate business requirements into product specifications
Manage integrations across systems and define success metrics
Prioritise roadmap initiatives that unblock revenue and improve operational efficiency
Communicate overall product progress to the organisation
Organise roadmap initiatives into 2-week sprints with acceptance criteria and delivery goals
Own and prioritise the product backlog and conduct backlog refinement sessions
Write user stories with business value, technical specifications, and acceptance criteria
Participate in daily standups, remove blockers, and drive velocity
Lead sprint retrospectives and adapt processes based on team feedback
Coordinate multi-sprint releases with phased rollouts across APAC entities
Own the complete GTM and IR technology stack roadmap as epics and user stories aligned to quarterly OKRs
Define how systems support revenue operations, financial controls, and customer delivery across APAC entities
Establish KPIs and success metrics; track adoption, user satisfaction, and commercial impact
Maintain requirements documentation and the product backlog
Partner with Revenue Operations, Finance, Sales, Response, Technology, and Leadership on requirements and opportunities
Run discovery, backlog refinement, and sprint planning working sessions
Manage scope and prioritisation using an EOS-based issues management framework and SCRUM ceremonies
Build and own quarterly and annual roadmaps balancing stability, strategic initiatives, and operational improvements
Break down epics into user stories, estimate complexity, and define story points with engineering
Evaluate build, configure, integrate, and third-party extension opportunities
Prioritise work based on revenue impact, operational efficiency, customer experience, and risk mitigation
Communicate roadmap progress, sprint outcomes, and decisions to executives and functional teams
Use product analytics to optimise external Blackpanda platforms where relevant
Define functional and technical specifications for configurations and integrations
Partner with functional leaders on implementation design, technical feasibility, and quality assurance
Own go-live planning, user testing, training, and change management for major releases
Coordinate phased regional rollouts
Manage data quality and ontology across systems and define record creation and maintenance standards

Requirements

What you’ll need

Currently based in Singapore; candidates located outside Singapore should not apply
5+ years of product management experience
At least 2 years owning internal tools or platform capabilities
Hands-on experience with AGILE methodologies and SCRUM frameworks
Experience with sprint cycles, backlog management, and iterative delivery
Experience managing cross-system integrations and data flows, including API design, ETL, and data mapping
Strong understanding of SaaS revenue operations, financial systems such as accounting and subscription billing, or commerce platforms
Ability to gather requirements, write clear user stories with acceptance criteria, and translate business needs into specifications
Excellent communication skills and ability to influence cross-functional stakeholders without direct authority
Comfortable speaking in SCRUM ceremonies and sprint reviews
Comfort with ambiguity and ability to work autonomously in fast-moving, scaling environments
Strong analytical and problem-solving skills
Data-driven approach to decision-making and backlog prioritisation
Familiarity with cybersecurity and cloud technologies such as EDR, SIEM, AWS, OpenSearch, and case management platforms highly beneficial
Comfort using AI tools and platforms to manage workflows
May be required to complete a practical Case Study after the Interview stage

Benefits

Comp & perks

40 days paid leave per year inclusive of public holidays
Limited Work From Anywhere policy: 5 days per quarter from alternate locations, subject to teammate coverage and manager approval
Comprehensive corporate health plan with medical and dental coverage
Opportunities for inter-office travel
Required annual week-long Tribe Onsite meet-up
Quarterly week-long leadership Offsites
$5000 USD/year professional training budget, subject to manager approval and a 12-month retention requirement
Competitive base salary with performance-based variable compensation tied to market results
Equity participation in Blackpanda's growth