Account Manager

Blacksmith Agency

. Build and execute an account plan for every client in the portfolio .

Posted 9/18/2026full-timeRemote • Canada, South Africa, United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in account management and client services, with a strong focus on building and executing account plans, negotiating deals, and managing client relationships. Proficient in Salesforce for pipeline management and reporting, with a solid understanding of marketing strategies including PPC, SEO, and website support.

Highest-signal resume keywords

Account ManagementSalesforce ExperienceMarketing Agency ExperienceNegotiation SkillsPipeline Development

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Account PlanningDeal NegotiationSales Pipeline ManagementPPCSEOGEOGMBFinancial Target AnalysisChurn Risk ManagementPerformance Data Analysis

Soft Skills

Self-DirectionCommercial ConfidenceClient Relationship ManagementCommunication SkillsProactive Problem Solving

Tools & Technologies

Salesforce

Industry Keywords

Account ManagementClient ServicesMarketing FluencyRetainer SalesProject Work

About the role

Key responsibilities & impact

Build and execute an account plan for every client in the portfolio
Understand each client's offerings, plans and where Blacksmith should fit
Proactively bring clients proposals for needed work
Scope, quote, negotiate and close expansion and new project deals in Salesforce
Own deals from signal to signature without handing warm leads to someone else
Lead client relationships alongside Project Managers and Strategists who own delivery
Run quarterly business reviews using performance data and make recommendations with financial targets
Identify churn risk early and manage renewals
Keep Salesforce current
Sell recurring website support, PPC, SEO, GEO, GMB and traditional marketing programs

Requirements

What you’ll need

5+ years managing and growing a book of business in account management, client services or a hybrid seller role, across multiple industries
A real number you carried and hit, with specifics on what you closed against it and how you built the pipeline
Marketing fluency: a credible conversation about paid search, organic visibility, conversion and what a redesign actually buys a client
Commercial confidence in scoping, pricing and negotiation, with no flinching when it is time to ask for the business
Access to senior stakeholders, the CMO or VP of Marketing, not just the marketing coordinator
Self-direction; nobody is building your pipeline for you
Marketing Agency experience required, selling retainer and project work side by side
Salesforce experience required
Background that includes a hunting seat before an account management seat
Comfort with quota and commission

Benefits

Comp & perks

Base salary plus commission on expansion and new project revenue you close, with tiered rates that scale as you clear gates
Remote work arrangement