Founding Customer Support Engineer

Blee

. Own the support queue as first responder across every inbound channel, with clear ownership of response and resolution times .

Posted 10/6/2026full-timeRemote • United StatesMid-LevelSenior💰 $110,000 - $160,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technical support and engineering, with a strong focus on automation, customer communication, and compliance. Proficient in building self-serve resources and collaborating with cross-functional teams to enhance customer experience.

Highest-signal resume keywords

Technical Support ExperienceAI Tooling ProficiencyDebugging SkillsAutomation DevelopmentCompliance Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportDebuggingLog AnalysisAPI IntegrationAutomationKnowledge Base DevelopmentVideo DocumentationTroubleshootingConfiguration ManagementCustomer Communication

Soft Skills

CollaborationProblem-SolvingCustomer FocusCommunication

Tools & Technologies

B2B SaaSAI AgentsMacrosTriage RulesHelp Center Tools

Industry Keywords

ComplianceRegulated DomainMarketing OperationsCustomer Success

About the role

Key responsibilities & impact

Own the support queue as first responder across every inbound channel, with clear ownership of response and resolution times
Resolve technical issues end to end by reproducing problems, diagnosing logs, configuration, and integrations, and fixing issues or handing Engineering a clean, reproducible write-up
Explain AI checks, rulesets, and configuration effects to customers, converting conversations into configuration changes or product tickets
Build and maintain a self-serve layer including a help center, FAQs, troubleshooting guides, and short video walkthroughs
Automate repeat work with macros, triage and routing rules, AI agents over documentation, and in-product guidance
Close the loop with Product and Engineering by filing issues with reproduction steps and cross-account impact and pushing for fixes
Create internal runbooks, escalation paths, and enablement for Customer Success and Implementation
Define support severity levels, coverage model, response targets, and tooling stack
Report to the Head of Customer Success and collaborate with Engineering, Product, Customer Success, and Implementation
Support customers' legal, compliance, and marketing teams

Requirements

What you’ll need

3–6 years in technical support, support engineering, solutions engineering, or technical operations at a B2B SaaS company, or in an adjacent role where you built the tooling and process behind a customer-facing function
Evidence of what you have built, such as a knowledge base, automation, internal tool, or AI workflow that measurably removed work
Hands-on experience with AI tooling and a point of view on where it helps and where it does not
Able to debug independently by reading logs, calling APIs, tracing an integration, and writing a query
Writing and video samples, including documentation, guides, or walkthroughs created by the candidate
Experience in a regulated or compliance-adjacent domain, or in marketing operations, is a plus
Applicants for US-based roles must have authorization to work for any employer
Blee is unable to sponsor or take over sponsorship of an employment visa at this time

Benefits

Comp & perks

Competitive salary and equity package
Bi-annual get-togethers
Fully paid medical, dental, and vision insurance
Free access to OneMedical (US Only)
Company-paid life insurance (US Only)
Company-sponsored 401k + matching (US Only)
Flexible time off (with mandatory 15 days off)
Financial support for work-adjacent learning opportunities
Quarterly off-sites
Opportunities to join other offices when important
Remote opportunities for the right people