Blee

Support Engineer

• Own the support queue as first responder across every inbound channel, with clear ownership of response and resolution times
• Resolve technical issues end to end by reproducing problems, diagnosing logs, configuration, and integrations, and fixing issues or handing Engineering a clean, reproducible write-up
• Explain AI checks, rulesets, and configuration effects to customers, converting conversations into configuration changes or product tickets
• Build and maintain a self-serve layer including a help center, FAQs, troubleshooting guides, and short video walkthroughs
• Automate repeat work with macros, triage and routing rules, AI agents over documentation, and in-product guidance
• Close the loop with Product and Engineering by filing issues with reproduction steps and cross-account impact and pushing for fixes
• Create internal runbooks, escalation paths, and enablement for Customer Success and Implementation
• Define support severity levels, coverage model, response targets, and tooling stack
• Report to the Head of Customer Success and collaborate with Engineering, Product, Customer Success, and Implementation
• Support customers' legal, compliance, and marketing teams

Explore Founding Customer Support Engineer at Blee. Review requirements and application details.