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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing enterprise accounts, driving customer adoption, and refining product configurations in compliance-driven environments. Proven ability to build customer success frameworks and conduct executive-level business reviews.
Highest-signal resume keywords
Customer Success ManagementEnterprise Account OwnershipExecutive-Level Business ReviewsProduct ConfigurationUsage Analytics
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account ManagementCustomer Adoption StrategiesMetrics PresentationRisk ManagementRegulatory CompliancePortfolio ManagementData AnalysisProduct IntegrationReview ConfigurationCustomer Roadmap Development
Soft Skills
Relationship ManagementCommunicationCollaborationProblem-SolvingAdaptability
Industry Keywords
Enterprise SaaSFinancial ServicesLife SciencesComplianceRegulated Domains
About the role
Key responsibilities & impact- Own a portfolio of enterprise accounts and serve as the primary relationship owner for legal and marketing stakeholders after implementation
- Drive adoption and expand usage by tracking active users, submission volume, and review coverage
- Identify teams, geographies, and use cases not yet live on the platform
- Run weekly or biweekly working sessions, monthly check-ins, and quarterly business reviews
- Build and present metrics including AI review accuracy, flag volume and resolution, reduction in manual review, and turnaround time
- Refine rulesets, disclosure libraries, and review configurations as products, regulations, and campaign mix change
- Maintain account health scores, surface risk early, and run recovery plans
- Partner with the Account Executive on renewals and expansion
- Translate customer feedback into prioritized product input and close the loop when it ships
- Take clean handoffs from Implementation and carry the customer roadmap forward
- Build the customer success playbook, including steady-state patterns, QBR templates, health frameworks, and save motions
- Work with Blee customer success and product leadership and enterprise legal, marketing, and compliance teams
Requirements
What you’ll need- 5+ years in customer success, account management, or another post-sale customer-facing role at an enterprise SaaS company
- Experience owning a portfolio of enterprise accounts, including retention and expansion outcomes
- Track record of running executive-level business reviews and driving adoption across multi-team organizations
- Comfort in a regulated or compliance-adjacent domain; financial services, life sciences, or similar is a plus
- Technical fluency: product configuration, integrations, and usage analytics
- Willingness to travel to see customers in person, approximately 10-20%
- For roles based in the US, applicants must have authorization to work for any employer
- Blee is unable to sponsor or take over sponsorship of an employment Visa at this time
Benefits
Comp & perks- Equity package
- Bi-annual get-togethers
- Fully paid medical, dental, and vision insurance
- Free access to OneMedical (US Only)
- Company-paid life insurance (US Only)
- Company-sponsored 401k + matching (US Only)
- Flexible time off (with mandatory 15 days off)
- Financial support for work-adjacent learning opportunities
- Quarterly off-sites
- Opportunities to join other offices when important
- Remote opportunities for the right people