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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in onboarding and implementation processes, ensuring sellers are equipped for success through tailored training and proactive communication. Proficient in managing multiple projects simultaneously while maintaining strong product knowledge and utilizing AI tools to enhance seller experiences.
Highest-signal resume keywords
Onboarding ExperienceProject ManagementCustomer SuccessCommunication SkillsAI Tools Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
OnboardingImplementationAccount ManagementCustomer SupportData AnalysisReporting ToolsMetrics TrackingCSAT ImprovementProcess DocumentationTraining Development
Soft Skills
Proactive AttitudeTime ManagementOrganizational SkillsProfessionalismAdaptability
Tools & Technologies
LookerSalesforceAI Platforms
Industry Keywords
RestaurantServicesRetailSMBMid-Market
About the role
Key responsibilities & impact- Guide sellers to start transacting with Square quickly and confidently
- Deliver high-quality onboarding and implementation experiences for SMB and mid-market sellers
- Lead seller-facing scoping and onboarding calls
- Deliver tailored training content and support sellers after they begin transacting
- Maintain strong knowledge of relevant product features and releases
- Execute onboarding best practices and escalate complex product or technical needs
- Manage 20–30 sellers simultaneously and ensure successful completion of each onboarding engagement
- Identify onboarding blockers and escalate them to senior team members or cross-functional partners
- Document process gaps, propose refinements, and share observations from seller engagements
- Maintain proactive seller communication and onboarding trackers with milestones, target dates, and next steps
- Help sellers complete launch requirements and confirm readiness before go-live
- Use AI to improve the seller experience and enhance internal processes
- Share best practices with peers and contribute to team culture
- Keep product knowledge current and support POS, Online, and integrations knowledge areas
- Participate in internal meetings, training, roadmap updates, and optimization discussions
- Escalate product, process, or policy issues and assist with routine internal or client concerns
Requirements
What you’ll need- Full language proficiency in English and any second language, preferably Spanish
- 2–4+ years of experience in onboarding, implementation, operations, account management, customer support, or customer success
- Relevant industry experience in restaurant, services, or retail is a plus
- Demonstrated strong performance and consistency in onboarding work, including metrics, CSAT, responsiveness, and quality
- Experience managing multiple onboarding projects simultaneously with reliable delivery
- Excellent written and verbal communication skills
- Professionalism in client and stakeholder interactions
- Proactive attitude and eagerness to learn; ability to apply feedback quickly
- Strong time-management and organizational skills
- Comfort operating through change and ambiguity with appropriate support
- Familiarity with project management practices
- Basic understanding of data analysis or reporting tools such as Looker and Salesforce is a plus
- Strong understanding and consistent usage of AI tools and platforms
Benefits
Comp & perks- Healthcare coverage
- Retirement Plans
- Work from home flexibility
- Employee Stock Purchase Program
- Wellness perks
- Paid parental leave
- Paid time off
- Learning and Development resources
- Remote work
- Medical insurance
- Flexible time off
- Retirement savings plans
- Modern family planning