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Implementation Specialist, Bilingual – Spanish

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. Manage world-class onboarding and implementation experiences for Square sellers .

Posted 11/4/2026full-timeRemote • California • United StatesMid-LevelSenior💰 $32 - $63 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing onboarding and implementation experiences for clients, with a strong focus on project management, customer success, and effective communication. Proficient in configuring customer accounts and optimizing operational setups within the technology and payments industries.

Highest-signal resume keywords
Project ManagementCustomer SuccessBilingual in English and SpanishExperience in POS SystemsHardware Installation

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Data EntrySoftware ImplementationAccount ManagementTraining Material CreationMenu BuildingNetwork ConfigurationVirtual ConsultationsStakeholder CommunicationCross-Functional Initiative ManagementComplex Project Delivery
Soft Skills
Time ManagementWritten CommunicationVerbal Communication
Tools & Technologies
Square PlatformPayments SystemsPOS Systems
Industry Keywords
Technology IndustryCustomer-Facing RoleMerchant TrainingImplementation Experience

About the role

Key responsibilities & impact
  • Manage world-class onboarding and implementation experiences for Square sellers
  • Ensure accountability to go-live timelines and accelerate deal velocity
  • Collaborate with Sales, Account Management, Customer Success, Engineering, and Product
  • Resolve obstacles through stakeholder communications and scalable strategies
  • Master Square’s platform, products, integrations, and ecosystem
  • Lead multi-merchant projects with competing priorities
  • Create and maintain training materials for internal teams and external partners
  • Execute data entry and migration tasks for selected sellers
  • Conduct virtual consultations and training for merchants
  • Advise on hardware, software, operations, staff training, menu building, and hardware installation
  • Perform occasional onsite merchant training and hardware installation
  • Configure customer accounts and optimize menu setup

Requirements

What you’ll need
  • BA/BS degree, preferably
  • 4-5+ years of experience in a customer-facing role, preferably in software implementation, support, sales/account management or customer success
  • Ability to drive and manage multiple cross-functional initiatives simultaneously
  • Strong time management and excellent written and verbal communication skills
  • Proven success delivering multiple complex projects in the technology industry with external and internal clients
  • Previous project management experience
  • Must be located in PST/MST time zone
  • Must be bilingual in English and Spanish
  • Experience in POS, Payments or Tech industries is a plus
  • Experience in hardware installation and network configuration is a plus

Benefits

Comp & perks
  • Remote work
  • Medical insurance
  • Flexible time off
  • Retirement savings plans
  • Modern family planning
  • Inclusive interview experience and reasonable accommodations for disabled applicants