Apply

Ready to go for it?

AI Apply speeds things up—apply directly if you prefer.

FREE ACCESS
5,000–10,000 jobs/day
Scoutfield Logo

See all jobs on Scoutfield

Search thousands of fresh jobs every day.

Discover
  • Fresh listings
  • Fast filters
  • No subscription required
Create a free account and start exploring right away.
Block

Retention Account Manager, SMB

Block

. Retain a multi-million dollar client base .

Posted 11/4/2026full-timeRemote • California • United StatesMid-LevelSenior💰 $31 - $61 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client retention strategies and account management, with a strong focus on understanding SMB customer needs and leveraging insights to drive revenue growth. Proficient in collaboration across teams to enhance retention efforts and mitigate churn.

Highest-signal resume keywords
Client Retention StrategiesAccount ManagementPipeline ManagementNegotiation SkillsAnalytical Communication

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Sales ExperienceRevenue Target AchievementRetention Opportunity DiscoveryGrowth Opportunity ClosingFinancial Literacy
Soft Skills
StorytellingVision SettingOrganizational SkillsVerbal CommunicationWritten Communication
Industry Keywords
Small and Medium Size BusinessesCustomer NeedsCompetitive ThreatsOperational InsightsRetention Motion

About the role

Key responsibilities & impact
  • Retain a multi-million dollar client base
  • Understand SMB customer needs across all verticals
  • Deploy retention strategies to mitigate churn and increase contract adoption
  • Strategically address customer concerns and competitive threats
  • Evolve the retention motion through insights on product, operational, and competitive gaps
  • Collaborate with Sales, Support, Product, and Analytics teams to future-proof retention strategies

Requirements

What you’ll need
  • 5+ years experience in Sales, Account Management, or related field
  • Experience discovering and closing both retention & growth opportunities
  • Experience successfully managing a pipeline to achieve revenue targets
  • Excellent negotiation & financial literacy skills
  • Excellent storytelling & vision setting skills
  • Excellent organizational, analytical, written, and verbal communication skills
  • Passion and knowledge about how new technologies can help better serve small and medium size businesses

Benefits

Comp & perks
  • Remote work
  • Medical insurance
  • Flexible time off
  • Retirement savings plans
  • Modern family planning