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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in account management and retention strategies, with a strong focus on delivering revenue growth and managing high-volume portfolios. Proficient in negotiation, financial analysis, and cross-functional collaboration to address client needs and enhance business outcomes.
Highest-signal resume keywords
Account ManagementRetention StrategiesNegotiation SkillsFinancial AnalysisCross-Functional Collaboration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Retention GoalsRevenue GoalsPipeline ManagementUpsellCross-SellContract AdoptionPerformance-Based EnvironmentProcess ImprovementsSales Methodology TrainingPortfolio Data Analysis
Soft Skills
Clear CommunicationPersuasive CommunicationRelationship BuildingProblem SolvingTeam Collaboration
Tools & Technologies
Fintech PlatformsPayments PlatformsSaaS Platforms
Industry Keywords
SMBSmall BusinessClient-Facing RoleCommercial PushbackEscalationsTalk TracksTeam Playbooks
About the role
Key responsibilities & impact- Own a multi-million-dollar portfolio of SMB merchants across all verticals
- Develop and execute retention strategies to identify and address churn risk
- Manage pipeline and close upsell, cross-sell, and contract adoption opportunities
- Build trusted relationships with business owners
- Handle competitive threats, commercial pushback, and escalations
- Create post-mortems, talk tracks, and team playbooks
- Use portfolio data to make recommendations for Square's SMB strategy
- Partner with Sales, Support, Product, and Analytics to solve problems and prevent recurrence
Requirements
What you’ll need- 5+ years in account management, sales, or a related client-facing role
- Track record of delivering against retention and revenue goals in a performance-based environment
- Experience managing a dynamic, high-volume book and closing retention and growth opportunities simultaneously
- Strong negotiation skills
- Clear and persuasive written and verbal communication
- Solid financial and analytical skills
- Ability to collaborate across Sales, Product, Support, and Analytics
- Interest in small business and SMB owner challenges
- Native Japanese and business-level English
- Formal sales methodology training (bonus)
- Experience with fintech, payments, or SaaS platforms (bonus)
- Experience contributing to team playbooks, talk tracks, or process improvements (bonus)
Benefits
Comp & perks- Remote work
- Medical insurance
- Flexible time off
- Retirement savings plans
- Modern family planning