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Staff Product Manager, Post-Checkout Experience

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. Own the strategy and priorities for Square’s post-checkout customer experience across food ordering and retail .

Posted 11/5/2026full-timeRemote • California • United StatesLead💰 $168,300 - $297,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in product management with a focus on enhancing post-checkout customer experiences through AI and automation. Proven ability to lead cross-functional teams, prioritize product strategies, and utilize customer feedback for continuous improvement.

Highest-signal resume keywords
Product Management ExperienceAI Prototyping and AutomationCustomer Research and Analytical JudgmentGitHub and Developer Tools ProficiencyConsumer Product Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Product StrategyCustomer Journey DesignQuality Standards DefinitionPrototypingData AnalysisOrder TrackingIssue ResolutionFeedback MeasurementAutomation TechniquesProduct Direction Setting
Soft Skills
Strong Product JudgmentLeadership Across TeamsConflict ResolutionCommunication SkillsHigh Bar for Quality
Tools & Technologies
AI ToolsGitHubDeveloper ToolsPrototyping ToolsCustomer Feedback Systems
Industry Keywords
EcommerceMarketplacesCustomer SupportConsumer ProductsPost-Checkout Experience

About the role

Key responsibilities & impact
  • Own the strategy and priorities for Square’s post-checkout customer experience across food ordering and retail
  • Connect product improvement efforts across Square and external partners
  • Identify gaps, resolve competing priorities, and ensure a consistent customer experience
  • Design and define customer journeys for order tracking and issue resolution
  • Use AI and other tools to connect and automate repeatable work across research, analysis, prototyping, development, and launch
  • Define quality standards and evaluate product ideas and AI-generated work against customer scenarios
  • Test assumptions, provide feedback, and determine where AI, automation, and human judgment should be used
  • Build prototypes, test them with customers, contribute changes through pull requests, and work with engineers to ship improvements
  • Track customer feedback and data after launch
  • Measure order-status inquiries, resolution time, satisfaction, and repeat purchases

Requirements

What you’ll need
  • 6+ years of product management experience
  • Experience shipping customer-facing products at scale
  • Hands-on experience using AI to build working prototypes, automate recurring work, and test ideas
  • Ability to use GitHub and other developer tools to make changes and submit pull requests
  • Strong product judgment and consumer product experience
  • Strong taste and craft, with a high bar for quality
  • Experience setting product direction and establishing priorities
  • Customer research and analytical judgment using customer conversations, research, and behavioral data
  • Ability to lead across teams, resolve disagreements, and ship work
  • Experience with consumer products, ecommerce, marketplaces, or customer support is a plus, but not required

Benefits

Comp & perks
  • Remote work
  • Medical insurance
  • Flexible time off
  • Retirement savings plans
  • Modern family planning
  • Reasonable accommodations throughout the recruitment process