Onboarding Manager

Bloomerang

. Lead, coach, and develop a team of onboarding professionals .

Posted 9/16/2026full-timeRemote • United StatesJuniorMid-Level💰 $81,500 - $110,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in coaching and developing customer-facing onboarding teams, with a focus on operational excellence and project management. Utilizes performance data and customer feedback to enhance onboarding processes and ensure successful implementation outcomes.

Highest-signal resume keywords

Team LeadershipCustomer-Facing OnboardingProject ManagementPerformance Data AnalysisSaaS Environment Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Onboarding MetricsProject Progress MonitoringRisk IdentificationProduct ImplementationTechnical Aptitude

Soft Skills

CoachingCommunicationProactive Problem SolvingAccountabilityCustomer Engagement

Industry Keywords

SaaSNonprofit SectorOnboarding Best PracticesCustomer SuccessImplementation

About the role

Key responsibilities & impact

Lead, coach, and develop a team of onboarding professionals
Set expectations, provide feedback, and support ongoing performance
Oversee the team portfolio to promote timely product implementation, customer engagement, and successful onboarding outcomes
Establish, drive, and report on onboarding metrics
Monitor team capacity, workload, and project progress; identify risks and balance resources
Conduct call and experience reviews and provide actionable coaching
Identify customer and project risks, guide solutions, and support escalation of critical issues
Partner with Conversion Project Managers, Customer Success, Support, Education, Product, Engineering, and Getting Started leadership
Use customer feedback, performance data, and team insights to improve onboarding processes
Translate product capabilities and customer needs into onboarding expectations, deliverables, and success measures
Maintain knowledge of Bloomerang products, onboarding best practices, and industry trends; share knowledge with the team

Requirements

What you’ll need

2–3 years of experience leading a customer-facing onboarding, implementation, or professional services team, preferably in a SaaS environment
1–2 years of experience in a customer-facing SaaS onboarding, implementation, or project management role
Demonstrated ability to coach, develop, and inspire team members while maintaining accountability for performance
Strong operational and project-management skills, including the ability to prioritize competing needs and manage a high-volume portfolio
Excellent written and verbal communication skills
Strong technical aptitude and ability to learn new software products, workflows, and concepts quickly
Proactive, solutions-oriented approach to identifying risks, resolving challenges, and improving processes
Ability to use performance data and customer feedback to evaluate outcomes and guide decisions
Genuine commitment to serving organizations in the nonprofit sector
Must be eligible to work in the U.S. or select Canadian Provinces; Bloomerang does not offer visa sponsorship

Benefits

Comp & perks

Health insurance options
Vision insurance options
Dental insurance options
HealthiestYou healthcare service with confidential access to doctors 24/7
20 PTO days
3 flex days
4 optional volunteer days
12 paid holidays
Paid parental leave
401k match
Equipment shipped to your door
Discretionary bonus eligibility
Fully remote work within the U.S. and select Canadian Provinces