Bloomerang

Account Manager

• Own Bloomerang’s earned media strategy and build a proactive pitch pipeline
• Manage media relations and pitching across tier, technology, and nonprofit trade press
• Build and maintain relationships with sector and industry reporters
• Evaluate outlet and placement opportunities using share-of-voice impact and AI-citation visibility (GEO/AEO)
• Write and place bylines, op-eds, and press releases with executives
• Manage rapid trendjacking responses to news cycles
• Manage the awards submission calendar and write applications
• Track placements, share of voice, coverage quality, and distinguish earned from paid or sponsored coverage
• Manage podcast and Substack pitching and placements
• Use AI tools to personalize pitches, monitor opportunities, and draft content while maintaining brand voice and editorial quality
• Work closely with the Director, Brand Communications to align media activity with the brand narrative

Senior Public Relations Manager

Onboarding Specialist

• Lead, coach, and develop a team of onboarding professionals
• Set expectations, provide feedback, and support ongoing performance
• Oversee the team portfolio to promote timely product implementation, customer engagement, and successful onboarding outcomes
• Establish, drive, and report on onboarding metrics
• Monitor team capacity, workload, and project progress; identify risks and balance resources
• Conduct call and experience reviews and provide actionable coaching
• Identify customer and project risks, guide solutions, and support escalation of critical issues
• Partner with Conversion Project Managers, Customer Success, Support, Education, Product, Engineering, and Getting Started leadership
• Use customer feedback, performance data, and team insights to improve onboarding processes
• Translate product capabilities and customer needs into onboarding expectations, deliverables, and success measures
• Maintain knowledge of Bloomerang products, onboarding best practices, and industry trends; share knowledge with the team

Senior Public Relations Manager

Onboarding Manager