Customer Success Manager

Bloomreach

. Partner with Growth customers across the UK and help them grow with Bloomreach, Loomi, and the wider product suite .

Posted 11/2/2026full-timeRemote • United KingdomJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer success management within B2B SaaS and marketing technology, focusing on customer adoption, retention, and satisfaction. Proficient in translating customer needs into actionable success plans while leveraging data integration and analytics tools.

Highest-signal resume keywords

Customer Success ManagementMarketing Automation PlatformsData Integration and Web TrackingCustomer SegmentationPresentation and Facilitation Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SQLSpreadsheet SkillsMarketing AttributionData Quality MonitoringCommerce Data Understanding

Soft Skills

Interpersonal SkillsRelationship-Building SkillsStructured Problem-SolvingOrganization SkillsJudgment and Collaboration Skills

Tools & Technologies

BloomreachSalesforce Marketing CloudGA4TableauHubSpot

Industry Keywords

B2B SaaSE-CommerceMarketing TechnologyDigital MarketingCustomer Feedback

Tech Stack

Tools & technologies

CloudSQLTableau

About the role

Key responsibilities & impact

Partner with Growth customers across the UK and help them grow with Bloomreach, Loomi, and the wider product suite
Own a named book of customers as the designated CSM and main point of contact for adoption, value, satisfaction, and technical health
Understand customer goals, pain points, data, and technology stacks
Translate customer needs into recommendations and success plans tied to Bloomreach and Loomi capabilities
Provide best practices, use-case inspiration, and recommendations
Hand off configuration, implementation, and campaign-build work to consultancy services, partners, or Support with clear briefs
Host and facilitate masterclasses, new-customer mini summits, webinars, customer events, workshops, technical deep dives, and consulting sessions
Monitor health, adoption, usage, and data-quality signals; identify risks and growth opportunities
Partner with Account Managers and Renewal Specialists on account and renewal conversations
Own customer adoption, outcomes, and retention while supporting commercial growth and executive alignment
Capture customer feedback for Product teams with supporting evidence
Identify advocates and success stories and contribute to programmes, content, and playbooks
Sense-check customer data setup, identity stitching, tracking, integrations, usage, entitlements, campaign metrics, attribution, segmentation, and AI use cases

Requirements

What you’ll need

2+ years in a customer-facing role in B2B SaaS, e-commerce, marketing technology, or digital marketing
Experience ideally as a Customer Success Manager or Technical Account Manager, or in solutions, implementation, martech operations, or agency delivery between marketers and technical teams
Hands-on experience with at least one marketing automation, ESP, or CDP platform, such as Bloomreach, Klaviyo, Braze, Salesforce Marketing Cloud, Iterable, HubSpot, Marketo, Emarsys, or similar
Understanding of commerce data such as catalogue, cart, and purchase from platforms such as Shopify, BigCommerce, or Salesforce Commerce Cloud
Working knowledge of web tracking and data integration, including events, identifiers, APIs, data feeds, and consent
Knowledge of SQL or strong spreadsheet skills
Familiarity with an analytics or BI tool such as GA4, Looker, Tableau, Power BI, Amplitude, or Mixpanel
Working understanding of marketing attribution, including last-touch versus multi-touch and lookback windows
Understanding of customer segmentation, including RFM, cohort, and lifecycle
Structured problem-solving approach
Strong interpersonal and relationship-building skills
Ability to understand a customer's business model, priorities, and KPIs and map solutions to goals
Confident presentation and facilitation skills, including explaining technical concepts to non-technical audiences
Strong organization and prioritization skills
Judgment about when to involve specialists and collaboration skills with Account Management, consultancy, partners, Support, and Product
Nice to have: knowledge of Jinja, Liquid, AMPscript, or Handlebars; basic HTML and CSS; Gainsight; or platform implementation or migration experience

Benefits

Comp & perks

A great deal of freedom and trust, with no clocking in/out, corporate rules, or long approval processes
Flexible working hours
Virtual-first work environment with Bloomreach Hubs across three continents
Company events
5 paid days off to volunteer
People Development Program with personal development workshops
Communication coach support
Leader Development Program with feedback, coaching, and follow-up check-ins
$1,500 annual professional education budget for books, courses, certifications, and other education products
Employee Assistance Program with counselors
Calm subscription
One additional DisConnect day off each quarter
Sports, yoga, and meditation opportunities
Extended parental leave up to 26 calendar weeks for Primary Caregivers
Restricted Stock Units or Stock Options, depending on role, seniority, and location
Company performance bonus
Employee referral bonus of up to $3,000
Work anniversary rewards and celebrations