Partner Services Manager

Bloomreach

. Oversee partner-led implementations from solution design through go-live, managing scope, timelines, risks, dependencies, and contingency plans .

Posted 11/2/2026full-timeRemote • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in project management within a SaaS environment, focusing on partner enablement, stakeholder engagement, and data analysis to drive customer success and platform ROI. Proficient in agile methodologies and leveraging AI tools to enhance service quality and efficiency.

Highest-signal resume keywords

Project ManagementSaaS ExperienceStakeholder EngagementAgile MethodologiesAI Tools

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementAgile MethodologiesData AnalysisBenchmarkingCustomer Success

Soft Skills

Relationship BuildingPresentation SkillsSelf-OrganizationAdaptabilityCustomer Focus

Tools & Technologies

AI ToolsMarketing AutomationData Ingestion Methods

Industry Keywords

SaaSE-CommerceConsultingPartner ManagementStakeholder Insights

About the role

Key responsibilities & impact

Oversee partner-led implementations from solution design through go-live, managing scope, timelines, risks, dependencies, and contingency plans
Provide status reporting across Bloomreach and partner organizations, escalating and resolving risks
Hold partners and internal stakeholders accountable for delivery commitments and accurate project data
Enable system integrator partners on Bloomreach delivery processes and best practices
Collaborate with Solutions Consulting, Product, Product Marketing, and Professional Services on technical enablement
Identify opportunities for partner-managed services that improve customer adoption, outcomes, and platform ROI
Build long-term partner relationships and act as a trusted advisor within Bloomreach
Work with Customer Success, Account Management, Sales, Solutions Consulting, and Professional Services to advance the Partner First motion
Share best practices and platform updates with partners and customers
Maintain accurate delivery, commercial, and partner-performance records for forecasting, billing, governance, and continuous improvement
Analyze delivery and benchmarking data to identify trends, improve partner performance, and provide stakeholder insights
Drive faster time to live, high customer and partner satisfaction, consistent partner delivery, growth in managed services, and predictable delivery

Requirements

What you’ll need

Experience in a customer-facing role in a SaaS environment, working with partners or within an SI agency
Strong project management experience, including agile methodologies and supporting tools
Hands-on experience using AI tools to improve efficiency or service quality
Proven ability to enable stakeholders on processes and best practices
Excellent presentation and relationship-building skills, with confidence engaging stakeholders at all levels
Customer- and partner-focused mindset in a fast-paced technology company
Self-organized and independent, with ability to navigate ambiguity
Ambition to continue developing skills and growing
Native or professional fluency in English
Ability to travel across Europe
Nice to have: 2–3+ years in consulting or customer success within SaaS, ideally in e-commerce, marketing automation, or data-driven sectors
Nice to have: Ability to interpret benchmarking data and turn it into clear stakeholder insights
Nice to have: Familiarity with AI technologies such as LLMs and MCP, data ingestion methods, and marketing automation
Nice to have: Multilingual ability in French, Spanish, and/or Italian

Benefits

Comp & perks

Flexible working hours
Virtual-first work with Bloomreach Hubs across three continents
Company events
5 paid days off to volunteer
People Development Program and personal development workshops
Communication coach support
Leader Development Program with feedback, coaching, and follow-up check-ins
$1,500 annual professional education budget for books, courses, and certifications
Employee Assistance Program with counselors
Calm sleep and meditation app subscription
One additional DisConnect day off each quarter
Sports, yoga, and meditation opportunities
Extended parental leave up to 26 calendar weeks for Primary Caregivers
Restricted Stock Units or Stock Options, depending on role, seniority, and location
Company performance bonus
Employee referral bonus of up to $3,000
Work anniversary rewards and celebrations