Principal Strategic Customer Consultant

Bloomreach

. Become an expert in Bloomreach products and craft joint roadmap plans with key customers .

Posted 11/3/2026full-timeRemote • United StatesLead💰 $110,000 - $140,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Bloomreach products and SaaS or eCommerce environments, with a strong focus on analytics, executive communication, and strategic planning. Capable of driving feature adoption and delivering high-impact value reporting while managing customer relationships and retention.

Highest-signal resume keywords

SaaS ExperienceExecutive Communication SkillsAnalytics BackgroundBloomreach Product ExpertiseTableau Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisValue MeasurementROI ReportingFeature Adoption StrategiesTechnical Communication

Soft Skills

Entrepreneurial MindsetHigh EnergyDedicationDrive to Succeed

Tools & Technologies

TableauRedshift

Industry Keywords

ECommerceSearchProduct DiscoverabilityCustomer RetentionExecutive-Level Strategy

Tech Stack

Tools & technologies

Amazon RedshiftTableau

About the role

Key responsibilities & impact

Become an expert in Bloomreach products and craft joint roadmap plans with key customers
Partner with Product to understand the evolving product roadmap, influence prioritization through customer evidence, and develop adoption strategies
Develop repeatable value measurement and reporting approaches to demonstrate ROI, support retention, and uncover expansion opportunities
Understand deep technical product nuances while communicating with executives and developing high-level strategies
Develop a culture of continuous testing within the book of business
Deliver high-impact value reporting to customers
Drive feature adoption and communicate the value of each new release
Prepare, facilitate, and own data for QBRs and EBRs
Act as a business owner for the book of business, focusing on gross retention and commercial risks
Lead executive-level strategic discussions covering business priorities, investment decisions, and long-term growth
Work as a trusted executive-level advisor alongside an Account Manager and Forward Deployed Engineer in a dedicated account pod

Requirements

What you’ll need

Bachelor’s degree in computer science, engineering, business, operations, or a related field
7–10 years of experience in SaaS or eCommerce, specifically within Search and Product Discoverability
Excellent executive communication skills and comfort presenting to executive audiences at Fortune 10 companies
Comfortable having technical conversations while developing winning strategies
Entrepreneurial mindset, high energy, dedication, and drive to succeed
Analytics background, including finding stories within data
Experience using tools like Tableau and Redshift

Benefits

Comp & perks

Health care including medical, dental, and vision insurance
401k plan with employer contribution
Flexible working hours
Virtual-first work model with Bloomreach Hubs across three continents
Company events
5 paid days off to volunteer
People Development Program and personal development workshops
Communication coach support
Leader Development Program with feedback, coaching, and check-ins
$1,500 annual professional education budget for books, courses, and certifications
Employee Assistance Program with counselors
Calm subscription
One additional DisConnect day off each quarter
Sports, yoga, and meditation opportunities
Extended parental leave up to 26 calendar weeks for Primary Caregivers
Restricted Stock Units or Stock Options, depending on role, seniority, and location
Company performance bonus
Employee referral bonus of up to $3,000
Work anniversary rewards and celebrations