Senior Account Manager

Bloomreach

. Drive growth and long-term value across a portfolio of strategic accounts in the Americas market .

Posted 11/3/2026full-timeRemote • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Account Management and Customer Success, focusing on driving revenue growth through strategic account relationships and effective negotiation. Proficient in leveraging digital technology and CRM tools to optimize product performance and deliver measurable value to enterprise clients.

Highest-signal resume keywords

Account ManagementCustomer SuccessNegotiation SkillsSaaS Investment Value CommunicationCRM and Forecasting Tools

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account PlanningRevenue Growth StrategiesUpselling and Cross-SellingContract RenegotiationPerformance Forecasting

Soft Skills

Collaborative LeadershipExecutive PresenceOutstanding Communication SkillsAction-Oriented Mindset

Tools & Technologies

CRM ToolsForecasting ToolsDigital Technology

Industry Keywords

MartechAd TechSearchCommerceAIDigital Experience

About the role

Key responsibilities & impact

Drive growth and long-term value across a portfolio of strategic accounts in the Americas market
Own relationships with key accounts
Develop and expand business through C-level relationships across brands
Ensure renegotiation of contracts at renewal
Identify, work, and close upsell and cross-sell opportunities
Drive revenue growth through successful renewals, upsells, and cross-sells
Use digital technology experience to understand and discuss complex products and optimize product performance
Analyze key account metrics, develop customer relationships with IT and Marketing stakeholders, understand customer goals, and identify growth opportunities
Drive customer success, incremental sales, and renewals by partnering with Technical Services, Business Services, and Support
Collaborate with partners, ISVs such as Shopify, Customer Success, Solutions Consultants, SDRs, and other internal teams to translate customer value into opportunities
Work in a team-selling environment to maximize account penetration and coverage
Forecast monthly and quarterly performance within a 10% margin of error from actual bookings
Negotiate deals and contracts, especially C-level and enterprise-level negotiations
Meet Expansion ARR and Renewals quotas

Requirements

What you’ll need

5+ years of experience in Account Management, Customer Success, Sales, or Consulting, leading enterprise customers
Martech, Ad Tech, Search, Commerce, AI, and/or Digital Experience background strongly preferred
Strong understanding of account planning and leveraging an ecosystem of partners, internal stakeholders, executives, and others
Highly collaborative, action- and outcome-oriented leadership profile
Subject matter expertise in the complex needs of IT and Marketing buyers
Executive presence and ability to communicate with executives and deliver wins for them
Outstanding written and communication skills to demonstrate SaaS investment value and ROI
Professional enterprise seller with a proven history of hitting and exceeding quota
Knowledge and use of CRM and forecasting tools required

Benefits

Comp & perks

Health care including medical, dental, and vision insurance
401k plan with employer contribution
Freedom and trust with no clocking in and out, corporate rules, or long approval processes
Flexible working hours
Virtual-first work with Bloomreach Hubs across three continents
Company events
5 paid days off to volunteer
People Development Program with personal development workshops
Communication coach support for work-related communications and decision-making challenges
Leader Development Program with feedback, coaching, and follow-up check-ins
$1,500 annual professional education budget for books, courses, certifications, and other education products
Employee Assistance Program with counselors
Calm sleep and meditation app subscription
One additional DisConnect day off each quarter
Sports, yoga, and meditation opportunities
Extended parental leave up to 26 calendar weeks for Primary Caregivers
Restricted Stock Units or Stock Options, depending on role, seniority, and location
Company performance bonus
Employee referral bonus of up to $3,000
Work anniversary rewards and celebrations