Senior Customer Success Manager

Bloomreach

. Build long-term customer relationships and act as a trusted advisor and advocate for both the client and Bloomreach .

Posted 11/3/2026full-timeRemote • United StatesSenior💰 $90,000 - $135,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing customer relationships and driving adoption and retention in B2B and B2C SaaS environments. Proficient in utilizing analytics tools and methodologies to interpret customer data and deliver actionable insights.

Highest-signal resume keywords

Customer Success ManagementB2B And B2C SaaS ExperienceAnalytics Tools ProficiencySQL Or Strong Spreadsheet SkillsMarketing Attribution Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SQLCustomer SegmentationCampaign ManagementData InvestigationTechnical Account ManagementBusiness Metrics DefinitionReporting RequirementsProblem TriageE-Commerce KnowledgeAdoption And Retention Strategies

Soft Skills

AdaptabilityEffective CommunicationSelf-OrganizationJudgmentProject Leadership

Tools & Technologies

LookerTableauPower BIGA4AmplitudeMixpanelKlaviyoBrazeHubSpotMarketo

Industry Keywords

SaaSE-CommerceMarketingAnalyticsCustomer LifecycleTechnical SolutionsMartech OperationsCustomer AdvocacyBusiness ReviewsPortfolio Management

Tech Stack

Tools & technologies

SQLTableau

About the role

Key responsibilities & impact

Build long-term customer relationships and act as a trusted advisor and advocate for both the client and Bloomreach
Ensure partnerships deliver value throughout the customer lifecycle
Define business questions, success metrics, and reporting requirements demonstrating platform value
Interpret customer results involving campaign revenue, average order value, customer lifetime value, adoption, and benchmark performance
Investigate discrepancies in reporting, tracking, methodology, and attribution
Write briefs for Technical and Business Consultants for custom reporting, data investigation, or implementation work
Sequence technical work realistically and remain accountable for outcomes
Translate customer needs, pain points, and business impact into actionable product feedback
Partner with Product on prioritization and communicate relevant progress to customers
Run success planning, business reviews, and status sessions with the Account Manager
Identify customer risk and manage the path to green
Own adoption, outcomes, and retention while the Account Manager owns commercial growth and executive alignment
Manage a portfolio of accounts across varying sizes, tiers, and industries

Requirements

What you’ll need

4–7 years in B2B and/or B2C SaaS
Experience in e-commerce, marketing, or analytics, ideally as a CSM or Technical Account Manager
Ability to understand a client's business model and relevant KPIs quickly
Effective use of AI for research, analysis, drafting, and problem-solving, with sound judgment when validating outputs
Ability to adapt, learn quickly, self-organize, and work comfortably with ambiguity
Experience leading projects, and ideally teams
Familiarity with BI or analytics environments such as Looker, Tableau, Power BI, GA4, Amplitude, or Mixpanel
SQL or strong spreadsheet skills
Knowledge of marketing attribution, including last-touch, multi-touch, lookback windows, and incrementality
Experience with customer segmentation, including RFM, cohort, lifecycle, or CLTV segmentation
Experience with campaign and lifecycle platforms such as Klaviyo, Braze, SFMC, Iterable, HubSpot, Marketo, or Emarsys
Familiarity with commerce data such as catalog, cart, purchase, and merchandising data from platforms such as Shopify, BigCommerce, or SFCC
Understanding of consumption-based SaaS models and contracted entitlements
Structured problem triage across data, configuration, and integration issues
Credibility with technical stakeholders, with experience in technical account management, solutions, implementation, martech operations, or agency delivery
Bloomreach experience is not required
Templating or expression language, customer success platforms, and platform migration experience are bonuses, not requirements

Benefits

Comp & perks

Health care including medical, dental, and vision insurance
401k plan with employer contribution
A great deal of freedom and trust
Flexible working hours
Virtual-first work with several Bloomreach Hubs available across three continents
Company events
5 paid days off to volunteer
People Development Program with personal development workshops
Communication coach support
Leader Development Program with feedback, coaching, and follow-up check-ins
$1,500 professional education budget annually for books, courses, certifications, and other education products
Employee Assistance Program with counselors
Subscription to Calm
One additional DisConnect day off each quarter
Sports, yoga, and meditation opportunities
Extended parental leave up to 26 calendar weeks for Primary Caregivers
Restricted Stock Units or Stock Options, depending on role, seniority, and location
Company performance bonus
Employee referral bonus of up to $3,000
Work anniversary rewards and celebrations