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Strategic Account Manager
Bloomreach. Drive growth and long-term value across a portfolio of strategic accounts in the North American market .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in strategic account management and customer success, focusing on driving measurable business outcomes and fostering executive relationships. Proficient in analytics, eCommerce metrics, and leveraging internal and external ecosystems to achieve growth and expansion.
Highest-signal resume keywords
Strategic Account PlanningCustomer Success ManagementECommerce AnalyticsSaaS Investment Value ArticulationCollaboration and Stakeholder Alignment
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account ManagementSales StrategyA/B TestingConversion Metrics AnalysisValue-Based Sales MethodologiesStrategic AnalysisDesign ThinkingQuota ExceedingRevenue ExpansionChurn Risk Mitigation
Soft Skills
Customer-Centric FocusExecutive PresenceOutstanding CommunicationEntrepreneurial MindsetAdaptability
Tools & Technologies
CRM ToolsForecasting ToolsProductivity Tools
Industry Keywords
MartechAd TechDigital ExperienceAICommerce
About the role
Key responsibilities & impact- Drive growth and long-term value across a portfolio of strategic accounts in the North American market
- Nurture executive relationships and identify expansion opportunities
- Ensure customers achieve measurable business outcomes through Bloomreach solutions
- Partner with Customer Success, Solutions Consultants, SDRs, internal teams, and external partners
- Manage approximately 20 enterprise accounts averaging $6M+ ARR
- Develop and execute strategic account plans and go-to-market strategies
- Serve as primary contact for economic buyers, key decision-makers, and C-Suite executives
- Drive customer value through partners, Customer Success, ISVs, and internal stakeholders
- Advocate for clients and communicate feedback to Product, Marketing, and Customer Success
- Monitor account health, revenue, expansion opportunities, churn risk, and mitigation strategies
- Analyze eCommerce, A/B testing, and conversion metrics to provide actionable insights
- Lead and participate in Quarterly Business Reviews
- Execute upsell and cross-sell deals using value-based sales cycles and methodologies such as MEDDPICC
- Evaluate and recommend improvements to sales processes and account strategies
- Apply design thinking and strategic analysis to solve problems and identify risks and opportunities
- Educate clients on Bloomreach products, use cases, features, and integrations
- Achieve targets measured by Expansion ARR, renewals, and access to key power stakeholders
Requirements
What you’ll need- 6+ years of experience in Account Management, Customer Success, Sales, or Consulting, managing an enterprise-level book of customers
- Martech, Ad Tech, Search, Commerce, AI, and/or Digital Experience background strongly preferred
- Proven expertise in strategic account planning and leveraging internal and external ecosystems
- Proven history of consistently exceeding quota
- Proficiency in analytics and statistical knowledge, particularly eCommerce data, AB testing, and conversion metrics
- Deep customer-centric focus
- Strong collaboration and stakeholder alignment skills
- Entrepreneurial mindset and ability to adapt quickly to change
- Strategic thinking and sound judgment in ambiguous situations
- Demonstrated executive presence and subject matter expertise
- Outstanding written and verbal communication skills
- Ability to articulate SaaS investment value and ROI
- Proficiency with CRM, forecasting, and productivity tools
- Willingness to travel regularly as required
Benefits
Comp & perks- Health care including medical, dental, and vision insurance
- 401k plan with employer contribution
- Flexible working hours
- Virtual-first work environment with Bloomreach Hubs across three continents
- Company events
- 5 paid days off to volunteer
- People Development Program and personal development workshops
- Communication coaching
- Leader Development Program with feedback, coaching, and follow-up check-ins
- $1,500 annual professional education budget for books, courses, certifications, etc.
- Employee Assistance Program with counselors
- Calm subscription
- One additional DisConnect day off each quarter
- Sports, yoga, and meditation opportunities
- Extended parental leave up to 26 calendar weeks for Primary Caregivers
- Restricted Stock Units or Stock Options depending on role, seniority, and location
- Company performance bonus
- Employee referral bonus of up to $3,000
- Work anniversary rewards and celebrations